Smart IVR Integrations

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Scale your applications without the need to manage infrastructure. Scale your applications without the need to manage infrastructure. You can stay agile with support for many development languages and a variety of developer tools. You can quickly build and deploy apps using popular languages, or bring your own frameworks and runtimes. You can also manage your resources from the command-line, debug source code and run API backends easily. You can focus on writing code and not having to manage the infrastructure. Firewall capabilities, IAM rules, managed SSL/ TLS certificates can help protect your apps from security threats. You can operate in a serverless environment and not worry about over- or under provisioning. App Engine scales automatically based on app traffic and consumes resources only while your code is running.

You can save time and have lower overhead costs Automate all those tedious, time-consuming and error-prone tasks that are part of cloud management. Azure Automation service allows you to focus on work that adds value to your business. It reduces errors and improves efficiency. This service also lowers operational costs. Hybrid environments: Windows and Linux systems can be updated Monitor updates compliance across Azure, on premises, and other cloud platforms. To schedule deployments and ensure that updates are installed within a specified maintenance window, Cloud configuration management simplified PowerShell configurations can be created and managed, as well as imported configuration scripts and generated node configurations. All this is done in the cloud. Azure Configuration Management allows you to automatically monitor and update machine configuration on physical and virtual machines, Windows and Linux, in the cloud and on-premises. More

Amazon Polly turns text into speech. This allows you to create apps that talk and create new types of speech-enabled products. The Text-to-Speech service (TTS) by Polly uses advanced deep learning technology to synthesize natural sounding human voice. You can create speech-enabled apps that work in many countries using dozens of realistic voices from a wide range of languages. Amazon Polly also offers Standard TTS voices. However, Neural Text-to Speech (NTTS), voices are available that offer advanced speech quality improvements through a machine learning approach. The Neural TTS technology of Polly also supports two styles of speaking that will allow you to better match your application's delivery style to the speaker: a Newscaster reading style, which is best suited for news narration use cases; and a Conversational speaking style, which is ideal to facilitate two-way communication such as telephony applications.

Your apps will come to life with natural-sounding voices You can choose from over 110 voices and 45 languages to create apps and services that sound natural. You can differentiate your brand by using a custom voice and have access to voices with different emotional tones and speaking styles to suit your use case. All in your preferred programming language. Lifelike speech: Allow fluid, natural-sounding speech that is consistent with human voice patterns and intonation. Customizable voices: Your brand's voice should be unique.

Amazon Lex allows you to create conversational interfaces in any application by using voice and text. Amazon Lex offers advanced deep learning functions such as automatic speech recognition (ASR), which converts speech to text, or natural language understanding (NLU), which recognizes the intent of the text. This allows you to create applications that are engaging and have lifelike conversations. Amazon Lex gives developers the same deep learning technology that powers Amazon Alexa. This allows them to quickly and easily create sophisticated, natural-language, conversational bots ("chatbots") with ease. Amazon Lex allows you to create bots that increase productivity in the contact center, automate simple tasks and improve operational efficiency across the enterprise. Amazon Lex is a fully managed service that scales automatically so you don’t have to worry about infrastructure management.