Sikom AgentOne Description

AgentOne, our omnichannel routing engine, optimizes the distribution and distribution of contacts. Calls, chats with employees, documents, tasks, and e-mails are all delivered to the right person in real-time. Sikom Software transforms the contact center structures within your company into one omnichannel strategy. Sikom's Sikom AgentOne®, is the link between you and your customers. Our software is able to multitask. We have been creating individual omnichannel contact centers for companies of all sizes for over 20 years. The sophisticated tools for administrators, supervisors, and employees allow for the control and visibility of all elements. Our software allows your employees to see all the important information and only focus on the most important.

Integrations

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Company Details

Company:
Sikom Software
Year Founded:
1997
Headquarters:
Germany
Website:
sikom.de/loesungen/sikom-agentone/

Media

Sikom AgentOne Screenshot 1
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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Sikom AgentOne Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Sikom AgentOne User Reviews

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