Sikom AgentOne Description
AgentOne, our omnichannel routing engine, optimizes the distribution and distribution of contacts. Calls, chats with employees, documents, tasks, and e-mails are all delivered to the right person in real-time. Sikom Software transforms the contact center structures within your company into one omnichannel strategy. Sikom's Sikom AgentOne®, is the link between you and your customers. Our software is able to multitask. We have been creating individual omnichannel contact centers for companies of all sizes for over 20 years. The sophisticated tools for administrators, supervisors, and employees allow for the control and visibility of all elements. Our software allows your employees to see all the important information and only focus on the most important.
Sikom AgentOne Alternatives
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uContact
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LiveAgent
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Twilio Flex
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Integrations
No Integrations at this time
Company Details
Company:
Sikom Software
Year Founded:
1997
Headquarters:
Germany
Website:
sikom.de/loesungen/sikom-agentone/
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online
Sikom AgentOne Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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