SetHero Reviews

DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime. • Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads. • Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. • Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. • 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. • CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction. With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.

ERA Environmental Software Solutions provides a cloud-based EHS management platform designed to streamline compliance, sustainability, and chemical management for manufacturers. ERA’s software helps organizations manage complex regulatory requirements across air, water, waste, and refrigerant emissions. The platform supports comprehensive reporting for programs like TRI, NPRI, Title V, and NEI. Its SDS Authoring solution enables rapid generation of safety data sheets in more than 40 languages, with built-in support for GHS, OSHA, WHMIS, and REACH compliance. Health and safety tools include incident tracking, training management, and audit-ready documentation. ERA’s sustainability module tracks Scope 1, 2, and 3 emissions, providing the data infrastructure needed for ESG reporting and long-term sustainability planning. ERA's software is also SOC 2 Type II certified, ensuring enterprise-grade security, data integrity, and over 99.6% platform uptime. Its proprietary automation framework and database of over 216,000 curated chemical records powering automated hazard classification and chemical inventory control allows clients to reduce manual data entry, improve reporting speed, and guarantee compliance accuracy. With modular architecture and industry-specific configurations, ERA serves various industrial sectors, including automotive, aerospace, chemicals, oil and gas, coatings, and furniture manufacturing. ERA boasts Fortune 100 and Fortune 500 clients while also offering a fair pricing strategy and modular design that have allowed the company to become the market leader for small and medium businesses.