ServiceNow IT Operations Management Description

Utilize AIOps to foresee problems, minimize the impact on users, and streamline resolution processes. Transition from a reactive approach in IT operations to one that leverages insights and automation for better efficiency. Detect unusual patterns and address potential issues proactively through collaborative automation workflows. Enhance digital operations with AIOps by focusing on proactive measures rather than merely responding to incidents. Eliminate the burden of chasing after false positives as you pinpoint anomalies with greater accuracy. Gather and scrutinize telemetry data to achieve improved visibility while minimizing unnecessary distractions. Identify the underlying causes of incidents and provide teams with actionable insights for better collaboration. Take preemptive steps to reduce outages by following guided recommendations, ensuring a more resilient infrastructure. Accelerate recovery efforts by swiftly implementing solutions derived from analytical insights. Streamline repetitive processes using pre-crafted playbooks and resources from your knowledge base. Foster a culture centered on performance across all teams involved. Equip DevOps and Site Reliability Engineers (SREs) with the necessary visibility into microservices to enhance observability and expedite responses to incidents. Expand your focus beyond just IT operations to effectively oversee the entire digital lifecycle and ensure seamless digital experiences. Ultimately, adopting AIOps empowers your organization to stay ahead of challenges and maintain operational excellence.

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Company Details

Company:
ServiceNow
Year Founded:
2003
Headquarters:
United States
Website:
www.servicenow.com/products/it-operations-management.html

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Product Details

Platforms
Web-Based
Windows
Mac
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

ServiceNow IT Operations Management Features and Options

Application Performance Monitoring (APM) Software

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Cloud Cost Management Software

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

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