Sendbird Description
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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Sendbird Features and Options
Communications Platform as a Service (CPaaS)
Sendbird offers advanced communication solutions that leverage AI technology to facilitate omnichannel interactions. This includes an AI-driven customer service agent, Chat API, and Business Messaging, designed to ensure fluid conversations with customers across various platforms such as mobile applications, websites, social networks, and beyond. Our versatile platform is compatible with iOS, Android, JavaScript, Unity, and .NET environments.
Application Development Software
The top chat API designed for personalized applications and websites. Boost user interaction, increase conversions, and enhance customer loyalty with the leading chat solution favored by industry experts and developers alike.
Mobile App Development Software
Introducing the leading chat API designed specifically for tailor-made applications and websites. Enhance user engagement, boost conversions, and improve customer retention with the chat platform that industry experts and developers rely on. Sendbird provides mobile app developers with an extensive array of tools to incorporate real-time messaging and communication functionalities effortlessly. These resources are crafted for smooth integration with mobile apps, equipping businesses with a robust framework that facilitates in-app messaging, push notifications, and effortless interactions with customers.
Chatbot Software
Sendbird serves as the go-to omnichannel AI agent platform for businesses striving to enhance their customer experience. It facilitates independent support and sales dialogues while ensuring that human agents are involved in addressing intricate questions. Additionally, it helps to reconnect with customers through proactive business communications. Beyond mere customer service, Sendbird's chatbot capabilities deliver an automated approach for managing frequent questions, allowing agents to concentrate on more complicated issues. These chatbots also feature flexible workflows that can be customized to meet the unique requirements of different businesses, ensuring optimal support for customer interaction across multiple channels.
Help Desk Software
Sendbird serves as the go-to omnichannel AI agent platform for businesses aiming to enhance their customer experience. It facilitates independent support and sales dialogues while ensuring that human agents are available for more intricate questions. Additionally, it helps in re-engaging customers through proactive business communications. The help desk solutions offered by Sendbird are tailored to boost the productivity of customer service teams. By merging AI automation with human agent assistance, the platform significantly shortens response times and improves resolution rates. Through the optimization of ticket management, feedback collection, and issue resolution, Sendbird empowers companies to deliver quicker and more efficient support to their clientele.
Video Conferencing Software
Video Calling API for Applications Sendbird offers robust voice and video APIs that are designed for scalability, enabling seamless integration of high-quality calling features into both your mobile and web applications.
Customer Communications Management Software
Sendbird offers advanced communication solutions that leverage artificial intelligence to enable omnichannel interactions. Our features include an AI-driven customer service agent, a Chat API, and Business Messaging, all designed to facilitate smooth conversations with customers across various platforms such as mobile applications, websites, and social media. Our technology is compatible with iOS, Android, JavaScript, Unity, and .NET environments.
Cloud Communication Platform Software
Sendbird offers a comprehensive suite of AI-driven omnichannel communication tools designed to enhance customer interactions. This includes an AI customer service agent, Chat API, and Business Messaging, enabling fluid conversations across various platforms such as mobile applications, websites, and social media. Our services are compatible with iOS, Android, JavaScript, Unity, and .NET. With Sendbird's customer communication management capabilities, organizations can efficiently consolidate and coordinate their interactions across different channels. The platform serves as a centralized resource for overseeing all customer communication points, allowing businesses to deliver a uniform and integrated experience while also extracting meaningful insights from each interaction.
Chat SDK & API Software
Sendbird's Chat API empowers developers to build robust messaging platforms that include functionalities such as one-on-one and group conversations, media sharing, and real-time notifications for both mobile and web applications. This API incorporates sophisticated features like message translation, search capabilities, user moderation, and spam prevention, enabling companies to craft secure and interactive messaging solutions. With Sendbird's suite of developer resources, which consists of SDKs and UI components, integrating these capabilities into applications becomes a streamlined process, significantly reducing the burden of managing operational challenges. The platform is engineered for scalability, catering to the requirements of businesses ranging from emerging startups to large multinational corporations.
Conversational Support Software
Sendbird delivers powerful AI agents and conversational assistance across various platforms, facilitating smooth interactions with clients via mobile apps, websites, social networks, SMS, and email. Their AI-powered solution guarantees round-the-clock support, improving customer service efficiency by enabling businesses to address inquiries in real-time. This omnichannel strategy ensures ongoing dialogues, regardless of the medium, so that customers don't have to reiterate their issues when transitioning between different channels.
AI Agents
Sendbird serves as the preferred omnichannel AI agent platform for businesses aiming to enhance customer interactions. It facilitates independent support and sales dialogues while ensuring human involvement for more intricate issues. Additionally, it helps in reconnecting with customers through proactive business communications.
Voice Calling API & SDK Provider
Sendbird’s Voice and Video APIs give companies the tools they need to incorporate top-notch, real-time voice and video communication into their applications. These APIs accommodate both one-on-one and group calls, offering a comprehensive array of features, including video mirroring, call muting, and screen sharing, to deliver a smooth and interactive experience for users. The platform also boasts multi-device and cross-platform functionality, along with robust security measures such as media stream encryption and compliance with HIPAA regulations. Perfect for sectors like healthcare, e-commerce, and social networking, Sendbird allows businesses to develop engaging and secure communication solutions without the burden of complicated development processes.
Business Text Messaging Platform
Sendbird’s Business Messaging platform provides an all-encompassing suite of tools that empower businesses to handle multi-channel interactions with their customers. By facilitating communication through SMS, WhatsApp, push notifications, and in-app messaging, the platform enables companies to enhance their messaging approach by connecting with customers through their favored channels. The user-friendly dashboard allows businesses to develop tailored campaigns, monitor important performance indicators, and seamlessly integrate with current customer support frameworks. Built for scalability, Sendbird’s solution includes robust analytics to consistently enhance engagement levels and lower communication expenses.
AI Agent Builders
Sendbird's AI Agent Builder is an innovative no-code solution that empowers businesses to design and oversee tailor-made AI agents for customer support across various communication platforms. Users can customize AI agent personalities and train them using pre-existing information, ensuring their responses remain consistent and reflective of the brand's values. The platform's "Actionbooks" feature simplifies the creation of agent workflows with user-friendly instructions, eliminating the need for programming skills. With in-built measures to mitigate biased responses and a safe testing environment, Sendbird guarantees a smooth, ethical, and scalable approach to AI-enhanced customer engagement. Additionally, it provides tools for monitoring performance to facilitate ongoing improvement.
Sendbird Lists
Video SDK & API
Sendbird offers Voice and Video SDKs tailored for developers aiming to effortlessly embed robust voice and video calling functionalities into their mobile and web applications. Compatible with Android, iOS, JavaScript, Unity, and React Native, these SDKs are perfect for building apps that facilitate real-time, interactive communication. Key features include screen sharing, multi-party calling, and seamless compatibility across devices, all designed to provide an exceptional user experience on any platform. Developers can take advantage of Sendbird's extensive global cloud infrastructure to enhance performance and reliability, supported by comprehensive documentation and example applications to speed up the development journey.
AI Sales Agents
Sendbird's AI sales representatives boost customer interaction by delivering immediate assistance for sales questions, suggesting products, and offering comprehensive product insights. These agents are crafted to actively connect with customers, assisting them throughout their buying process and increasing conversion rates. Their capability to manage intricate conversations enables businesses to streamline their sales processes effectively.
AI Chatbots
The system utilizes cutting-edge AI technology to enhance customer support through smart chatbots. These AI-driven agents are designed to deliver quick responses and possess the ability to adapt and improve over time, offering tailored interactions. By predicting customer requirements and engaging in proactive dialogues, Sendbird’s AI chatbots facilitate an exceptional customer experience while minimizing the reliance on human representatives for standard questions.
Sendbird User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Sendbird review Date: Dec 10 2022
Summary: Sendbird's integration with third-party applications makes it easy to connect to other services and extend the platform's capabilities. Overall, Sendbird is an excellent platform for businesses looking to stay connected with their customers and team members. It offers a comprehensive suite of features and integrations that make it an ideal choice for businesses of all sizes.
Positive: It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.
Negative: The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Adds Flawless Communication Features to Apps Date: Jan 18 2021
Summary: Overall, Sendbird is an excellent way to add high quality communication functionality (chat, video, etc.) to any app. Customer in-app chat support works flawlessly and reliably. Feature packed and highly customizable for all varieties of applications. Allows developers to take good communication functionality for granted and focus on other aspects of their apps. Highly recommended.
Positive: Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.
Negative: Nothing negative encountered so far with this application. All functionality works as intended.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Sendbird is an awesome product with an awesome team! Date: Jan 11 2021
Summary: I'd recommend SendBird to anyone building a chat complex chat application. They really make things easy for you.
Positive: SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.
Negative: Documentation could use some improvement, but their team is very helpful in filling in any gaps.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Responsive and helpful part to build a chat feature with. Date: Jan 08 2021
Summary: Very pleasant experience working with the Sendbird team. Would recommend Sendbird to other engineers who wants to build chat.
Positive: Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.
Negative: Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Instant App Date: Dec 15 2020
Summary: Altogether, it is a great platform which let you integrate your application, so you need not make a lot of code for features which are already available in predefined modules.
Positive: If you want to make an app real fast, you need to have Sendbird as it provides tons of API on your fingertips which can be easily implemented in your app.
Negative: No cons, easy to use and implement and a vast set of APIs.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great team to work with Date: Jan 09 2021
Summary: Overall it has been seamless moving to them and adding new chat features on our app by collaborating with Sendbird.
Positive: Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product.
Negative: Some initial features were missing when we had tied up with them and had to do some extra work on our side.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy to Use chat integration API Date: Jun 03 2020
Summary: SendBird is an easy-to-use & affordable messaging and chat API for websites and mobile applications. It can be easily scaled for a massive audience and also provides useful features like spam filter.
Positive: Easy to implement.
Excellent Spam filter feature.
Track message status.
Scalability.
Push Notifications.
Affordable.Negative: Needs better documentation with more use cases.
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Support needs improvement.
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