QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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ActiveBatch Workload Automation
ActiveBatch by Redwood is a centralized workload automation platform, that seamlessly connects and automates processes across critical systems like Informatica, SAP, Oracle, Microsoft and more. Use ActiveBatch's low-code Super REST API adapter, intuitive drag-and-drop workflow designer, over 100 pre-built job steps and connectors, available for on-premises, cloud or hybrid environments.
Effortlessly manage your processes and maintain visibility with real-time monitoring and customizable alerts via emails or SMS to ensure SLAs are achieved. Experience unparalleled scalability with Managed Smart Queues, optimizing resources for high-volume workloads and reducing end-to-end process times.
ActiveBatch holds ISO 27001 and SOC 2, Type II certifications, encrypted connections, and undergoes regular third-party tests. Benefit from continuous updates and unwavering support from our dedicated Customer Success team, providing 24x7 assistance and on-demand training to ensure your success.
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Genetec Stratocast
Genetec Stratocast™ stands out as a unique cloud-based video management system, allowing users the freedom to select cameras that align perfectly with their specific requirements while providing robust multi-site monitoring capabilities suitable for enterprises. By enabling direct cloud recording without the necessity for local servers or hardware, it ensures that you can monitor your properties from virtually anywhere. Stratocast enhances the experience of video surveillance by leveraging the advantages of cloud technology, making it both flexible and economical. Whether you need to access live feeds or recorded footage from a single location or oversee several sites, Stratocast allows for rapid deployment and effective cost management. Your valuable time shouldn’t be wasted on mastering a complicated security system; instead, Stratocast simplifies access to essential footage, allowing you to concentrate on your primary business activities. Furthermore, it minimizes your overall ownership costs by removing the burden of installing and maintaining traditional on-site network video recorders, thus streamlining your security operations.
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Coram AI
Coram AI is an innovative video surveillance solution that leverages sophisticated artificial intelligence to improve physical security management. It is designed to work with any IP camera, enabling businesses to smoothly integrate the system with their current surveillance setups without requiring major overhauls. The platform provides immediate notifications for significant occurrences, such as slip-and-fall incidents and weapon detection, thanks to its state-of-the-art AI capabilities. Users can efficiently search for specific footage through intuitive natural language queries, making it easier to access pertinent video segments. In addition, Coram AI equips organizations with tools to enhance operational efficiency by monitoring productivity, pinpointing areas of improvement, and facilitating informed decision-making based on data insights. The system is scalable, capable of supporting configurations from just a few cameras to thousands, and includes a diverse selection of NDAA and ONVIF compliant IP cameras, ensuring exceptional quality in video surveillance. Furthermore, by enabling businesses to make the most of their existing infrastructure, Coram AI represents a cost-effective solution in the realm of security technology.
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