QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Crowdin
Get quality translations for your app, website, game, supporting documentation, and on. Invite your own translation team or work with professional translation agencies within Crowdin.
Features that ensure quality translations and speed up the process
• Glossary – create a list of terms to get consistent translations
• Translation Memory (TM) – no need to translate identical strings
• Screenshots – tag source strings to get context-relevant translations
• Integrations – set up integration with GitHub, Google Play, API, CLI, Android Studio, and on
• QA checks – make sure that all the translations have the same meaning and functions as the source strings
• In-Context – proofreading within the actual web application
• Machine Translations (MT) – pre-translate via translation engine
• Reports – get insights, plan and manage the project
Crowdin supports more than 30 file formats for mobile, software, documents, subtitles, graphics and assets:
.xml, .strings, .json, .html, .xliff, .csv, .php, .resx, .yaml, .xml, .strings and on.
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VERSPEAK
Our platform is compatible with traditional simultaneous interpretation tools, allowing for seamless integration. With a robust network of over 4,500 interpreters available for both remote and on-site assignments, we cater to a variety of needs. The VERSPEAK mobile app serves as a versatile receiver, offering listeners an unrestricted experience. This comprehensive RSI system enables interpreters to connect from a virtual booth located anywhere globally, or they can be present at the venue itself. Once the audio is transmitted from the interpreter's booth, listeners can easily log in with a unique conference code and enjoy interpretation in their chosen language, even while multitasking. This innovative approach not only enhances accessibility but also ensures that quality interpretation is just a click away.
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InterpretWise
InterpretWise is an innovative platform that harnesses AI technology for real-time interpretation, transcription, and captioning tailored for conferences, webinars, and hybrid events. It effectively merges the expertise of human interpreters with advanced AI capabilities in speech recognition and translation, offering multilingual audio and captions in over 100 languages.
The platform is designed for effortless integration with widely-used meeting tools such as Zoom, Microsoft Teams, and Webex, as well as professional audiovisual systems like Bosch, Televic, and Sennheiser, facilitating simultaneous translation for both in-person and virtual attendees.
With InterpretWise, event planners, language service providers, and businesses can ensure their events are accessible to a global audience, eliminating the need for complicated equipment or multiple software applications. This user-friendly solution empowers organizations to communicate effectively across language barriers, enhancing the overall experience for participants.
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