Provana ICAP Integrations

Time Machine is an innovative AI-powered platform that streamlines the onboarding and training processes for sales teams, aiming to reduce the time it takes for new hires to become fully productive by offering customized, interactive training modules that cater to the unique roles and personalities of each individual. Leveraging methodologies validated by DARPA, this platform takes existing training content and transforms it into dynamic learning experiences, thereby enabling sales representatives to reach peak productivity levels more swiftly. One key advantage of Time Machine is that it lessens the dependency on high-performing sales personnel for training new employees, allowing those experts to concentrate on their core responsibilities. This platform has gained traction among rapidly expanding companies in diverse sectors. Organizations that integrate Time Machine can anticipate not only higher success rates for new hires but also a quicker transition to generating pipeline and revenue, as well as lower costs and time commitments associated with ramp-up. Moreover, the tailored nature of the training helps in fostering a more engaged and effective sales team capable of adapting to various market challenges.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.