Process Shepherd Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.

Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.

Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%

Pricing

Pricing Starts At:
$20
Free Version:
Yes
Free Trial:
Yes

Integrations

Reviews

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Company Details

Company:
Process Shepherd
Year Founded:
2022
Headquarters:
United States
Website:
www.processshepherd.com
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Media

Decision tree flow creator / designer interface

Decision tree flow creator / designer interface

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Online Support

Process Shepherd Features and Options

Business Process Management Software

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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