PayYourRent.com Reviews

Summary: Functional but clunky design and requires multiple calls to customer support to navigate through the web pages. Wont let users enter certain fields until previous fields clear screening which takes days. Worst was that after landlord and I both finished creating accounts and linking our banks, Website would let me submit my first payment payment because it claimed Landlord needs to "authorize tenant to pay online" - Are you kidding ? thats to entire point of your whole service ! In fact , my landlord had checked that box, but payyourrent.com requires a customer to call them to make it go through. meanwhile tenant is stuck with misleading error message.

Positive: This is one of the very few companies that will report rent payments to the credit bureaus AND will work with small landlords who have as few as 1-2 apartments. The website does explain what to expect for processing times and fees. I wish it explained up front that landlords must send them a copy of the DEED to prove they own the property. Thats a bit absurd and causes long delays in setting up account. Nobody has their DEED handy. and there are other ways to prove ownership, such as property tax bills and records from the city, and/or mortgage records.

Negative: The intake process for both landlords and tenants is unreasonably complicated and fraught with tech hurdles. Cant proceed to step 2 of data entry until the pope has blessed step 1, that kind of thing. They should just take all the intake data for both landlord and tenant accounts at once and then get back to either party if something doesn't look right,

Summary: Highly recommend, especially for small landlords who have fewer options and aren't interested in paying for the more typical high-priced services.

Positive: As small landlords who have been using Pay Your Rent for a year and a half, this has given us just the ticket to save us the headaches and time we were looking for at a very low cost. When we need answers or help, they're professional, fast and efficient in providing it. We also don't have to charge our renters an arm and a leg and PYR gives them the control and options they want! Zero complaints from our renters! The previous review from two years ago is outdated, we highly recommend!!!

Negative: Getting set up took a little more effort than I liked but it has proven to be well worth it.