PMS Cloud Integrations

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Cosmetic Factory is a PLM SaaS that can be used by brands, manufacturers, and distributors in cosmetics. It provides all the functional dimensions required for international marketing, management, and creation of cosmetic products. Cosmetic Factory provides expert support from the marketing brief to global commercialization. This includes formulation, testing, international compliance and pilot batches. Packaging or labels can also be provided by Cosmetic Factory. It allows different departments to collaborate, especially with its integrated PMS. The Formula Check, which is based upon Artificial Intelligence, is one of the key features. It determines whether a formula meets regulations on one or multiple markets by analysing the formula, as well as the product typology, and the target. The formulation cycle module of the product guarantees time savings when developing new products. It includes an advanced raw material comparator, realtime regulatory compliance calculation, and many other features.

REACH Factory is a cloud-based, all-in-one software platform that supports the chemical manufacturing industry. It consists of an embedded regulatory knowledge database on more than 380 international regulations and 300,000. chemical substances, MAT Factory; an SDS creation/management module, SDS Factory; a chemical risks management and ICPE/SEVESO status modules, SAFE Factory; and a substance trackability in articles module SVHC Factory. This allows you to address multiple issues in one solution without the need for integration and provides control over user access.