PDFSimpli Reviews

Summary: Charged for service I did not use after canceling trial.........This company kept charging my card after canceling the trial period. Then I realized in October and canceled AGAIN on the phone system following prompts. Then they charged me again on 11/02/2023! And refused to issue refunds! Total scam.

Positive: This company kept charging my card after canceling the trial period. Then I realized in October and canceled AGAIN on the phone system following prompts. Then they charged me again on 11/02/2023! And refused to issue refunds! Total scam.

Negative: Everything the customer service is awful and I was charged without my knowledge for months

Summary: If you're considering using PDFSIMPLI, I would strongly urge you to look elsewhere. My experience with their customer service has been nothing short of appalling. I've been hung up on multiple times while trying to resolve issues—talk about unprofessionalism.

When I attempted to cancel my subscription, the cancellation confirmation email conveniently arrived only after the renewal payment had gone through. This is not just a system flaw but a shady business practice designed to lock you in financially.

No Receipt or Payment History: To add insult to injury, there was no way to pull a receipt or payment history from my account. They didn't even send a payment confirmation via email. You're basically left without any proof, making it impossible to dispute any charges with them.

I tried calling their customer service countless times to sort this out, but it seems like they've made themselves intentionally unreachable.

In light of this awful experience, I cannot stress enough how much better Adobe is as an alternative. Not only is it cheaper, but it also offers reliable and efficient service, which is the complete opposite of what you can expect from PDFSIMPLI.

Stay away from PDFSIMPLI if you value your time, money, and peace of mind!

Positive: Nothing.

Negative: Unresponsive Customer Service: Expect to be hung up on when you try to resolve issues.
Deceptive Cancellation Process: You'll receive the cancellation confirmation email only after the subscription renews, locking you in financially.
Lack of Payment Records: There's no way to access a receipt or payment history on your account, nor will you receive any via email, leaving you without any proof for dispute.
Unreachable for Resolution: Despite multiple attempts to contact them, you'll find it nearly impossible to get a hold of anyone to sort out issues.
Poor Value for Money: With Adobe offering cheaper, more reliable, and efficient services, PDFSIMPLI pales in comparison.

Summary: Terrible don’t use them they scam your credit card charge you multiple times then don’t want to refund you.

Positive: None there is absolutely no pros to this crooked company. They are scammers that just want to charge your card over and over.

Negative: They don’t tell you they’re going to charge you $40 a month and try to scam you. Horrible people.

Summary: This site has a very misleading subscription process. BEWARE. If you aren't careful, you will end up with their highest tier pricing with no recourse.

Positive: Needed a quick edit to a PDF so was looking for something cheap to do a one time edit. Oops was that a mistake.

Negative: I paid the $1.45 for my one PDF but didn't know that it subscribed me to the highest tier unlimited subscription until I checked my credit card and found TWO months of charges. I never signed up for this and would never have given the email they used for my "account". It's my backup account only used for job searching so PDFScammers must have scraped it from my chrome browser to get my gmail account. I never check that account so I never knew I was autosubscribed.

They have refused to refund both payments. They refunded one only. This site has a very misleading subscription process. BEWARE.

Summary: Never again will I be using your services especially with rude customer service. Don’t have nothing good to say about the services that clearly were not met to my needs.

Positive: Nothing was good about the services didn’t even use it when I thought I needed too. False advertising.

Negative: I got charged 40 dollars within 13 days for a piece of paper, that said one charge for 2 dollars. I didn’t read were it said I will be charged 40 dollars. Nicole from customer care was rude and whoever hanged up on me before didn’t take care of my needs just told me to email customer support. What’s the point of having a number if you can’t resolve over the phone. I’m still waiting for my refund I don’t know why it would take two days or longer to figure out when I will get refunded.

Summary: Of course, I contacted the support manager again, and according to her, I should contact my bank because PDF Simpli has processed the refund. I haven't received any confirmation document for the refund or anything similar to explain the situation to my bank. After all, my bank has no involvement in this matter; it's solely the responsibility of the company. Communication ceased after the last email from the support manager. Please be cautious with your personal information and bank accounts.

Positive: Converting my word to pdf, it was easy for me to do that.

Negative: I am extremely dissatisfied with the communication with the support manager. After using the application on July 4, 2023, to convert my final thesis from Word to PDF, I tried the free conversion option. However, a month later, I forgot that I was logged into the application and had provided my personal information, including my card's IBAN. I didn't receive any warning email about the application becoming chargeable, and I was charged $39.95 on the same day. I immediately deleted my account and contacted the support manager.

Following her instructions, I was told that the refund would take place within 7 to 14 working days, but unfortunately, the refund didn't happen. I continued to communicate with the manager, who suggested that there might be some transaction issues and advised me to wait for another few weeks. It has been over a month since the application was charged, and the refund has not occurred.

Summary: They either refund my funds or I will cause them some financial pain by sending this plus more to every review group and anti scam group worldwide, plus of course every outlet that flogs their scam.

Incidentally, the last entry $78.10 comes via Nicosia, where many scum hide out.

I will give them one week before I start.

Ron

Positive: Nothing. Used it once by mistake. I am 74 years old. This is money for food and meds.

I see no conscience but pure greed.

Negative: They hit my bank account.

April 20th. $59.82
May 18th. $60.21
June 15th. $59.40
June 17th. $ 2.94
June. 24th. $74.15
July. 14th. $60.34
July. 25th. $74.39
Aug. 10th. $60.96
Aug 24th. $78.10

Total. $ 530.31

Summary: I think it's a scam because I pay for this crap.

Positive: To change the text in a pdf document I lost an hour.

Negative: The text was not changed by me but by an employee through the chat. The application/website doesn't do its job, you waste time, modify and when you save you see that nothing has actually changed.

Summary: Violated and completely ripped off! There is not an ounce of humanity throughout this company. Every person I spoke to or had live chat with, reads off of a script and will not deviate from it.

Positive: Absolutely nothing. I spent $1 to create a PDF and have being charged $39.95 USD per month for the past 7 months unknowingly. They have no complaints department and when emailing them about it, they refunded only the last transaction and cancelled the account. When complains further and also letting them know my brother had died at the time of me creating the first pdf all I received back every time from their "support" section were their Refund Policy Terms and Conditions repeatedly,

Absolutely disgusting disgusting disgusting. Companies like this should not be allowed to do this and should be heavily regulated.

DON'T EVER USE PDFSIMPLI!!!!! Absolute thieves!!

Negative: PDFSimpli are absolute thieves with no moral compass as a company or organization.

Summary: Once you are completed with your document, you are led to a page where you can pay anywhere from 14 days to longer. The 'free' option is buried as a link at the bottom of text , and even then to get your free download, you need to wait 24 hours and provide your credit card information. I would look elsewhere, I understand businesses need to make money but be honest up front with your customers that there really is no "FREE" use. you need to jump through hoops to get the 'free' download you were advertised.

Positive: Easy to use, self explanatory, does what other competitors do as well, they place better keywords into Google search for adwords...

Negative: This software is the second time i have been burned with them, they show up on google as free to use to simply fill out information but that is wrong.

Summary: I selected one time fee to convert a document but was charged $39.99. they would not refund and we're condescending.

Positive: Nothing. just another scam that says it is a one time fee. Terrible customer service. I am so sick of these companies.

Negative: Tricks you into a subscription. I am so sick of these companies.

Summary: I'm still fighting for my refund. I may take them to court!!!!

Positive: Customer service is horrible.

Negative: They didn't want to hear my complaint.

Summary: Atrocious. Scam. Charged for a subscription I didn't sign up for. I have checked other reviews and review websites and they seem to do this as a standard procedure.

I'm very careful with subscriptions and checked that I wasn't signing up for one at the time.

Positive: Nothing. Scam. Avoid like the plague. Check other websites and reviews - this has happened to many people in exactly the same way.

Negative: Scam. Avoid like the plague. They charge you for subscriptions you didn't agree to.

Summary: Horrible-this is a truly crooked company-- got caught on a trial, then charged for the subscription. Awesome business concept--take peoples money for no service.

Positive: Good at misrepresenting charges. Purchased a trial and then got caught in recurring charges. My credit card alerted and then the company refused to refund me.

Negative: Scam--they will begin charging card for monthly subscription. The pdf was ok, nothing great.

Summary: Atrocious. There is absolutely no need for this site to charge people anything at all. If you got scammed as well, then my condolences.

Positive: Nothing. Why isn't it free to edit PDFs??? It seems like such a straightforward task, I'd even be happy if I could drag text boxes onto the PDF. But no.

Negative: I saw this site advertising saying that you could annotate PDFs "100% free". Just a straight-up lie. They try to charge you for what should be a super simple and free service after you've already gone through the work of annotating the document.