Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Voisi
Voisi is a groundbreaking AI-driven toolkit that transforms the creation, management, and application of voice and language content. It is perfect for a wide range of users, including businesses, educators, content creators, and developers, offering an extensive array of tools designed to improve and simplify your audio and language-related tasks.
If you're aiming to produce realistic speech from text, convert spoken words into written format, or translate audio in various languages, Voisi delivers advanced solutions that are not only effective but also user-friendly.
Key features of Voisi include:
Text-to-Speech Conversion: This function allows users to turn written text into natural, human-like speech across numerous languages and accents, making it ideal for producing voice-overs, narrations, and interactive voice responses. Speech-to-Text Transcription: Easily convert audio recordings into written text with speed and precision. Additionally, Voisi's intuitive interface ensures that users can navigate its features effortlessly, making it accessible for everyone.
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Veritone Voice
Achieve truly lifelike AI voice production at unparalleled speed and scale. Generate content on demand with options for both text-to-speech and speech-to-speech inputs. Engage with new audiences in various localized languages using customized branded voices. Create voice-over materials without the hassle of coordinating schedules or incurring studio expenses. Replicate voices, including those of celebrities, sports commentators, and public figures, provided you have their permission. Leverage text-to-speech and speech-to-speech input to craft localized content as needed. Utilize Veritone’s established AI proficiency to enhance your voice automation processes and achieve widespread success. From refining metadata to creating dialogue, we employ top-tier AI technologies to ensure optimal outcomes from start to finish. Expand the capabilities of realistic, real-time AI voice across all your projects and products. With our cutting-edge AI voice API, you can streamline your processes and save precious time by integrating Veritone Voice directly into any application, enabling automation at scale while driving innovation in your voice solutions. Embrace the future of voice technology and transform the way you communicate.
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