OpenText CCE Description

Customer Communications Enterprise allows business users to connect departments and data sources to communicate with customers throughout their entire lifecycle. All businesses, whether Business-to-Consumer or Business-to-Business, generate hundreds or hundreds of thousands of critical business documents every day. Your homegrown output system is no longer sufficient. Your customer's needs and your own needs have changed beyond paper. You are in a Digital Transformation and you must adapt or you will die. OpenText™, Communications Center Enterprise can help you transform your business and make it more profitable. Improved leveraging of existing IT resources and Enterprise Resource Planning. Increased efficiency and effectiveness of enterprise communications. Significantly increased efficiency, throughput, and productivity

OpenText CCE Alternatives
elevio Reviews
elevio
(7 Ratings)
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.
Learn more
Weave Reviews
Weave
(3 Ratings)
Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.
Learn more
CoreInteract by Altigen Reviews
CoreInteract by Altigen
Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.
Learn more
Zoho SalesIQ Reviews
Zoho SalesIQ
(4 Ratings)
Zoho SalesIQ is a customer engagement, live chat and analytics platform that combines all of the best features of Zoho SalesIQ. It unifies all your marketing, sales and customer support efforts, giving your customers a great experience and driving business growth. Get to know your prospects and start the right conversation with them. SalesIQ is optimized for B2B and B2C businesses, regardless of size. It features built-in audio calling, screen-sharing, visitor information, lead ID, a drag-and drop custom bot builder, and an AI-driven chatbot that automates customer engagement. It is trusted by more than 450,000 businesses, including giants such as Mahindra & Mahindra and Renault, IIFL. Suzuki, Zee5, Fluitec and Borner Corp., to serve their customers at all stages of the customer lifecycle. Our live chat software starts at $0 and scales with your business without burning any holes in your pocket.
Learn more

Integrations

No Integrations at this time

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
OpenText
Year Founded:
1991
Headquarters:
Canada
Website:
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-streamserve

Media

OpenText CCE Screenshot 1
OpenText CCE Screenshot 1
Recommended Products
Our Free Plans just got better! | Auth0 by Okta Icon
Our Free Plans just got better! | Auth0 by Okta

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms
SaaS
Type of Training
Documentation
In Person
Videos
Customer Support
Phone Support
Online

OpenText CCE Features and Options

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

OpenText CCE User Reviews

Write a Review
  • Name: Kamau G.
    Job Title: Construction Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    My Experience With OpenText CCE

    Date: Apr 20 2021

    Summary: With OpenText CCE, we no longer have to worry about content management. It works well and it is also very secure. I would recommend it any time.

    Positive: I have used OpenText CCE and I appreciate its capabilities. It is easy to use and comes with great features. In addition, it is secure and handling business content is seamless.

    Negative: So far OpenText CCE has been great and so far I cannot complain any bit.

    Read More...
  • Name: Emily N.
    Job Title: Human Resources Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Enterprise Communication Made Easy

    Date: Mar 01 2021

    Summary: Business communication is key to growth and OpenText CCE has been our to go tool and so far it has worked wonders. It is very reliable, effective, and scalable.

    Positive: I like that OpenText CCE is easy to setup and that there are many features that makes communication easy.
    The tool is light and never lags.
    The tool is scalable and customizable.
    The tool comes at a bargain.

    Negative: OpenText CCE has always worked and I have no bad experiences.

    Read More...
  • Previous
  • You're on page 1
  • Next