OKX Wallet User Reviews

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  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    OKX Wallet

    Date: Aug 10 2023

    Summary: Only used to view wallet address portfolios other than DeBank. There are still many drawbacks in browsing Web3 using OKX wallet.

    Positive: Can import private keys and seed phrases. And an easy-to-use NFT marketplace without having to connect with marketplaces like OpenSea and Blur.

    Negative: Not too updated with the changes contained in the available network ecosystem so that it confuses users. And there are often errors when running in the middle of the road so you have to exit the app to continue.

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    OKX Wallet Company Response
    Date: Aug 20 2023
    Thank you for sharing your insights about OKX Wallet. We're pleased to hear that you find the ability to import private keys and seed phrases beneficial, we kindly recommend you try out our latest Keyless and AA wallet, as well as our user-friendly NFT marketplace. We understand your concerns about updates and errors, and we are actively working to improve in these areas to provide a smoother experience for our users. We value your feedback on using OKX Wallet for wallet address portfolios, and we're committed to addressing the challenges you've mentioned to enhance the Web3 browsing experience. Your feedback is valuable as we strive to continually enhance our platform.
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer service not available

    Edited: Aug 15 2023

    Summary: All services is good but customer service is not available if I am facing a problem.

    Positive: Customer care service not available i request you please provide the customer service otherwise i need another wallet.

    Negative: Recently I have used OKX but one problem is that i was want to chat of customer care but this service is not available.

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    OKX Wallet Company Response
    Date: Aug 20 2023
    Greetings. We deeply regret the unsatisfactory encounter you had with our Support Team. Should you need further assistance from them, kindly don't hesitate to contact them via email at support@okx.com or through the Live Chat Agent at https://www.okx.com/support-center.html. Your comprehension and cooperation are greatly appreciated.