Newgen Customer Communication Management Description

Customer Communication Management, also known by Omnichannel customer engagement, is a convergent collection of information technology solutions that allow organizations to manage all aspects of customer communication. CCM is a central platform that connects the enterprise, core applications, web modules and portals to customer relationship management systems. CCM automates communication across multiple channels including email, print and SMS, WhatsApp and other social media platforms.

Integrations

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Company Details

Company:
Newgen Software
Year Founded:
1992
Headquarters:
United States
Website:
newgensoft.com/platform/customer-communication-management/

Media

Newgen Customer Communication Management Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support

Newgen Customer Communication Management Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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