Newgen Customer Communication Management Description
Customer Communication Management, also known by Omnichannel customer engagement, is a convergent collection of information technology solutions that allow organizations to manage all aspects of customer communication. CCM is a central platform that connects the enterprise, core applications, web modules and portals to customer relationship management systems. CCM automates communication across multiple channels including email, print and SMS, WhatsApp and other social media platforms.
Integrations
Company Details
Company:
Newgen Software
Year Founded:
1992
Headquarters:
United States
Website:
newgensoft.com/platform/customer-communication-management/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support