Mint Service Desk User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Technical Support Lead
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid ticketing system with room to grow

    Date: Sep 10 2025

    Summary: We’ve been using Mint Service Desk for a few months now. It gets the job done and keeps our support team organized. Setup was faster than expected, and we didn’t need a huge manual to get started. It's not the prettiest interface out there, but it works fine. A few bugs popped up here and there, but the support team usually responds pretty quickly.

    Positive: It's easy to configure even without deep technical knowledge. The interface is clear enough for daily use, and it doesn't overwhelm new users. Ticket handling, queues, and user management are pretty intuitive. Also, the pricing is fair compared to other tools we've tested.

    Negative: The admin panel could really use some UX improvements. Some options are hidden or unclear at first. Reporting is very basic, and it’s hard to customize anything beyond the defaults. Mobile experience also needs work – it feels clunky on smaller screens.

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