Mint Service Desk Description

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

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Pricing

Pricing Starts At:
$8/month/agent
Pricing Information:
On-premises and SaaS versions available.
Free Trial:
Yes

Integrations

API:
Yes, Mint Service Desk has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
OPGK Software
Headquarters:
Poland
Website:
www.mintsd.com
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Media

Play Video Mint Service Desk Screenshot 1 Mint Service Desk Screenshot 2 Mint Service Desk Screenshot 3
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

Mint Service Desk Features and Options

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Digital Asset Management Software

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Mint Service Desk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best for on premises implementations.

    Date: May 02 2025

    Summary: Mint Service Desk is a great ITSM platform for teams that want a good solution for a budget that won't ruin your company.

    Positive: - easy on boarding
    - very powerful and flexible
    - available on premise (that was a must!)
    - contract and sla management (very flexible!)

    Negative: Nothing. Everything works well. Even if we have some issues with our infrastructure support team from Mint is very responsive.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Devops
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful platform.

    Date: Mar 10 2021

    Summary: For our organization solution is perfect but we've had some strict requirements that had to be met. I'm satisfied with the level of support we are getting from MintSD and strongly recommend it to any company that needs more complex solution.

    Positive: - flexibility
    - extremely fast
    - scalable for large installations
    - plenty of functions
    - ITIL V4 compliant

    Negative: - some translations are missing
    - need to get admin training in order to set things right

    Read More...
  • Name: Anonymous (Verified)
    Job Title: IT Administator
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Looking good

    Date: Apr 27 2020

    Summary: Once running it's very reliable and easy to use for agents and customers. Great support from the vendor.

    Positive: - Chat communication
    - Activities - can track any ticket easily
    - Docker ready
    - Very flexible
    - On premise: our organization requires to host it's software in house.

    Negative: - You need to know what you actually want. Configuration is quite tricky for a beginner.

    Read More...
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