Microsoft System Center Operations Manager (SCOM) Integrations

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

ActiveBatch by Redwood is a centralized workload automation platform, that seamlessly connects and automates processes across critical systems like Informatica, SAP, Oracle, Microsoft and more. Use ActiveBatch's low-code Super REST API adapter, intuitive drag-and-drop workflow designer, over 100 pre-built job steps and connectors, available for on-premises, cloud or hybrid environments. Effortlessly manage your processes and maintain visibility with real-time monitoring and customizable alerts via emails or SMS to ensure SLAs are achieved. Experience unparalleled scalability with Managed Smart Queues, optimizing resources for high-volume workloads and reducing end-to-end process times. ActiveBatch holds ISO 27001 and SOC 2, Type II certifications, encrypted connections, and undergoes regular third-party tests. Benefit from continuous updates and unwavering support from our dedicated Customer Success team, providing 24x7 assistance and on-demand training to ensure your success.

ProActive Parallel Suite, a member of the OW2 Open Source Community for acceleration and orchestration, seamlessly integrated with the management and operation of high-performance Clouds (Private, Public with bursting capabilities). ProActive Parallel Suite platforms offer high-performance workflows and application parallelization, enterprise Scheduling & Orchestration, and dynamic management of private Heterogeneous Grids & Clouds. Our users can now simultaneously manage their Enterprise Cloud and accelerate and orchestrate all of their enterprise applications with the ProActive platform.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

SMSEagle, a hardware SMS gateway, allows SMS messages to be sent to a telecommunication carrier directly without using 3rd-party services or the Internet. This is done by using a SIM Card, built-in modules with an external antenna to communicate with a telecommunications operator directly (works like mobile phones). Hardware SMS gateways, also called SMS servers, integrate hardware and software to manage communication. The device provides various methods of integration with external systems such as API, Email to SMS, etc.

Monitor and Visualize Microsoft 365 Performance Microsoft 365 deployments can include a variety of complex components such as Teams, SharePoint and Exchange. Although it is unlikely, failure can not be ruled out. It is difficult to keep track of the entire deployment because of the interdependence between M365 elements. Your Microsoft 365 Service Health Dashboard in the Microsoft 365 Admin Center may show no issues, but users send tickets claiming they are having trouble logging into their SharePoint. This is made easier by the NiCE Active 365 Management Pack. It identifies and discloses performance issues that can be traced back to users, groups or mailboxes. Advanced infrastructure and application monitoring are available to provide a better user experience, fast troubleshooting, outage prevention and a better user experience.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

System Center allows you to keep control of your IT across all platforms and environments. System Center simplifies the deployment, configuration, management and monitoring of your infrastructure and virtualized, software-defined datacenters, increasing agility and performance.

Uni5 elevates traditional vulnerability to holistic threat management by identifying and analyzing your enterprise's most likely cyber threats. It then strengthens your weakest controls and eliminates the vulnerabilities that are critical to reducing your enterprise risks. To minimize your threat exposure and outmaneuver cybercriminals, enterprises must know their terrain and the attacker's point of view. HiveUni5 provides wide asset visibility and actionable threat and vulnerability intelligence. It also offers security controls testing, patches management, and cross-functional collaboration within the platform. Close the loop in risk management by using auto-generated tactical, operational and strategic reports. HivePro Uni5 comes with over 27 popular asset management, ITSM and vulnerability scanners.

Next Level VMware Monitoring. VMware virtualization makes IT more flexible and efficient, as well as more cost-effective. How can you make sure your virtual environments run smoothly and are always available? The NiCE VMware Manager Pack is a powerful and intuitive System Center extension that allows you to manage your VMware vSphere environments. It provides visibility beyond the virtualization layer and monitors performance. Microsoft SCOM administrators can rely upon continuous monitoring of their VMware vSphere environments through the many integrated monitoring functions. The NiCE VMware Management Pack allows you to look beyond the virtualization layer and see how it affects all application service and the user experience.

HCL IntelliOps Event Management forms part of the Intelligent Full Stack Observability under HCLSoftware Intelligent Operation ecosystem. It is a cutting-edge AI-powered IT Event Management product that empowers organizations with leading capabilities, such as real-time topology based alert correlation, ML based alert correlation and noise reduction. The product integrates seamlessly with an organization's current element monitoring and ITSM software, allowing for efficient and quick resolution.

Notus integrates a wide range data sources to provide continuous, unified visibility of assets, enabling actionable insight for critical remediation. Identify all devices and software configurations using existing tools. Prioritize the most critical vulnerabilities. Stay up-to-date on changes and new threats. Discover vulnerabilities and misconfigurations. Assure that security is considered throughout the lifecycles of assets and software. Track software usage to prevent violations and optimize costs. continuous. Assigning tasks to the relevant teams will streamline issue resolution. Manual cybersecurity asset inventories are labor-intensive and often performed 12 times a year. You will not achieve a consolidated, up-to date view of your entire environment despite this effort. Notus makes it easy to manage cybersecurity asset inventories.