Atera IT Autopilot
Atera IT Autopilot is an AI-powered digital workforce solution designed to relieve IT teams from repetitive tickets and operational overload. It autonomously handles IT support requests and manages routine tasks around the clock, reducing technician workload and preventing burnout. Users can receive immediate help through conversational AI interfaces available on portals, email, Slack, and Microsoft Teams, ensuring seamless and fast issue resolution. The platform supports device and cloud environments, manages whitelisted software, and escalates complex issues to human technicians when necessary. IT Autopilot’s analytics and reporting tools provide insights to optimize IT operations. With zero delay to first response and full 24/7 availability, it enhances productivity and user satisfaction. The solution integrates with a wide range of IT tools for backup, security, and network monitoring. It empowers IT departments and MSPs to scale support without increasing headcount.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Iteration X
Experience rapid and efficient issue tracking enhanced by intelligent AI assistants that adapt to your team's expertise, allowing you to accelerate project completion and deliver top-notch products at a quicker pace. By utilizing your team's documentation and historical project data, it facilitates improved resolution of design, development, and management challenges. This system empowers all team members to generate thoroughly documented tasks, ensuring projects remain organized for swifter delivery. Capture issues instantly with visual aids such as screenshots, videos, and session logs from both web and mobile platforms, all presented in a developer-friendly format. Utilize AI assistants that are familiar with your product to streamline execution and amplify your team's overall effectiveness. Expect personalized code snippets, design recommendations, and tailored issue resolutions that align with your product’s specifications. With a context-aware AI copilot that comprehends your team’s documentation, project history, and relevant URLs, you can generate fully documented issues in a matter of seconds, complete with suggested statuses, labels, advanced filtering options, and rich text descriptions, leading to even greater productivity and efficiency. This integration of technology into your workflow not only simplifies the tracking process but also enhances collaboration among team members.
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Microsoft 365 Copilot Chat
Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.
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