CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Kognition
Kognition provides advanced AI-driven security technology that offers continuous, vigilant force multiplication at a fraction of the expense of conventional security solutions. Integrating seamlessly with existing systems, we empower organizations to actively detect threats (like weapon displays and crowd formation) and notify your security team about the presence of restricted individuals and VIPs. Kognition lowers IT expenditures and reduces the need for extra security personnel while enhancing incident response efficiency and delivering thorough security reporting and visibility for K-12+, commercial real estate, regulated sectors, and beyond.
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7SIGNAL
For businesses that depend on reliable Wi-Fi for their operations, 7SIGNAL offers a cloud-based Wireless Network Monitoring (WNM) platform that persistently evaluates the wireless network for performance challenges, thereby enhancing network uptime, device connectivity, and overall network return on investment. In contrast to other service providers who inspect the network from the infrastructure viewpoint, 7SIGNAL focuses on the network's edge, assessing the "air" and recording the user experience directly from client devices.
The Sapphire Eye is an advanced Wi-Fi sensor that has been developed and patented by 7SIGNAL. These hardware sensors are installed on the premises and are specifically engineered to remotely assess the quality of wireless network services through cloud-based software.
Additionally, Mobile Eye is a Software as a Service (SaaS) solution also created and patented by 7SIGNAL. This application is deployed on the end user’s wireless device, allowing organizations to maintain continuous oversight of the wireless network right from the endpoint, ensuring a comprehensive view of network performance and user experiences. Together, these tools provide organizations with critical insights to improve their Wi-Fi services.
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AirShield
The Internet of Things (IoT) has resulted in an unprecedentedly vast attack surface, with around 80% of these devices being connected wirelessly. Current networks and organizations were not designed to cope with the enormous scale, rapid data flow, and extensive interconnectivity introduced by smart devices. Many companies continue to face challenges in pinpointing IoT devices in their settings, leading to significant security vulnerabilities. AirShield aims to bridge this gap by offering extensive visibility into the IoT and operational technology (OT) threat landscape, enabling the detection, assessment, and mitigation of risks posed by unmanaged, insecure, and misconfigured IoT devices. Through AirShield, users gain real-time, non-intrusive visibility, as well as thorough monitoring and safeguarding for a wide array of wireless devices, including those in the realms of IoT, the Industrial Internet of Things (IIOT), the Internet of Medical Things (IOMT), and various OT environments, regardless of the operating system, protocol, or connection method employed. Additionally, AirShield's sensors seamlessly integrate with the LOCH Machine Vision Cloud, eliminating the need for any on-site server installations. This innovative approach enhances security measures in an increasingly connected world.
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