Infosys Genome Solution Description

The Genome Solution allows enterprises from all industries to harness the power of analytics to offer highly personalized experiences to their customers. The solution allows enterprises to capture customer behavior across all channels, including digital, social, offline, and data residing within an enterprise. It then collates it based upon behavioral attributes (genomes). The solution includes over 5,000 pre-made customer genomes. This allows enterprises to optimize data preparation and analysis time, which frees up 80% of the time required to prepare the data. This significantly increases the time available for data analysis. It also provides a foundation for prescriptive and predictive analytics to enable persona-based contextual insights.

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Company Details

Company:
Infosys
Year Founded:
1981
Headquarters:
India
Website:
www.infosys.com/services/data-analytics/offerings/infosys-customer-genome-solution.html

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Product Details

Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Online

Infosys Genome Solution Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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