CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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PeopleLooker
Discovering information about individuals has never been simpler, with insights you might not find on Google. PeopleLooker transcends traditional people searches, offering six distinct products that empower users to locate essential information daily. Imagine having nearly complete access to background reports on a vast majority of individuals across the nation—this might seem far-fetched, but that's precisely what PeopleLooker provides. Our comprehensive reports can encompass a wide array of details, such as names, addresses, photographs, phone numbers, and even criminal histories. Whether you are searching for someone or seeking to learn additional details about a person, this is the very purpose for which PeopleLooker was created, serving as an effortless method to gain insights into individuals. By granting customers access to a rich reservoir of public information sourced from various origins, PeopleLooker streamlines the process of people searches, making it both simple and cost-effective. Unlike other background check services, PeopleLooker distinguishes itself through a dedicated, customer-oriented approach, which elevates our offerings beyond those of our competitors. This commitment to user satisfaction ensures that our clients receive the most relevant and timely information available.
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Social Catfish
We assist you in reconnecting with lost contacts and confirming an individual's online identity by utilizing images, email addresses, phone numbers, and various online profiles. A reverse name search enables you to locate individuals simply by their names. Through this reverse name lookup, you can uncover their associated social media accounts. This process allows you to gather further details, including their full name, physical address, contact numbers, and even information about their relatives. This service is particularly beneficial for those who suspect they may be victims of catfishing, wish to steer clear of potential scams, or seek to reconnect with friends and family. By using Social Catfish, you can find lost connections and ensure that individuals are genuinely who they claim to be on the internet. Our platform offers robust tools that grant you access to billions of elusive public records in one convenient location, enabling you to track down lost acquaintances, authenticate someone's online presence, and manage your own digital information effectively. With our comprehensive resources, you can navigate the complexities of online verification with ease.
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