CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Service Objects Reverse Phone Lookup
Our services provide comprehensive insight on customer phone data including line type, porting and the essential feature to identify connected or disconnected numbers for more than 600 million US and Canadian landline, mobile and VOIP numbers. Our database contains more than 382 millions residential and 210,000,000 business listings. This ensures the most accurate data. Validate and format US & Canadian phone numbers while determining connected/disconnected status to help identify fraudulent contacts and increase contact rates. We provide detailed caller data based on a phone number. This includes name, mailing address and geo-coordinates of the address, phone type, line types, date ported as well as connected or disconnected status. Our software offers the most comprehensive reverse number lookup available, with an additional 244 millions wireless phone numbers.
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Spokeo
Spokeo serves as a comprehensive people search engine that empowers users with valuable insights. With an extensive database of over 14 billion records and attracting around 15 million visitors each month, it facilitates the reconnection of friends, the reunification of families, and the prevention of fraudulent activities. Users can search by name, phone number, address, or email, allowing them to find confidential information about individuals in their lives, whether they are themselves, friends, family members, acquaintances, or former classmates. The platform aggregates data from numerous reputable sources and presents it in easily digestible reports within seconds. Additionally, customers will receive lifetime updates on the reports they buy, meaning that even if initial searches yield incomplete results, new data refreshes can enhance their findings over time. Many businesses rely on Spokeo to establish connections with their clientele, and there are exclusive offers available for teams seeking to collaborate on searches and benefit from results-oriented pricing. This makes Spokeo not only a powerful tool for individuals but also an invaluable resource for organizations looking to boost their customer engagement efforts.
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