Hero Outbound Description
Outbound calling solution that meets all your sales needs. These features will allow your agents to be more efficient on the phone, so they can sell more and provide better service. Automate to predict agent availability and optimize to have new customers available on the phone. This will reduce time spent dialing and waiting for no answers. You can greet prospects by name and get right into the call without having to waste time on preliminaries. Get a live representation of your business' call statistics. To evaluate agent performance and quality, monitor the pulse of your call centre. This information can be used to increase profitability and efficiency. Make sure that the right agents are available at the right time with the right skills. You can reduce risk by implementing compliance and cybersecurity that is rooted in identity management and access management. You can avoid losing sales leads or contacts by having an efficient system that tracks leads and calls back from missed calls.
Hero Outbound Alternatives
DialerAI
Our autodialer software is used to automate sales calls, payment collections and appointment reminders. It can also be used to broadcast mass emergency voice broadcasting.
This system is ideal for Telcos or companies selling callcenter services. It is multi-tenant with billing, white-labeled, and economical to operate as you choose your Voice Provider.
Our autodialer software can dramatically increase productivity by dropping busy, disconnected and unanswered lines, passing calls to real people back and answering them, and leaving messages on answering machine.
Learn more
CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Learn more
Squaretalk
Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.
Learn more
ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio Cloud is a full suite of Communication and Workforce Management Tools
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Web-Phones
- CRM
- UCaaS / CCaaS
- Predictive Dialer
- BPO & Outsourcing
Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
Learn more
Integrations
Company Details
Company:
HeroBase
Year Founded:
2006
Headquarters:
Denmark
Website:
www.herobase.com
Media
Recommended Products
1Password makes it easy to store and share passwords anywhere, anytime
Protect yourself, your family, or your global workforce with simple security, easy secret sharing, and actionable insight reports.
Product Details
Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
In Person
Customer Support
Phone Support
Online
Hero Outbound Features and Options
Auto Dialer Software
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Predictive Dialer Software
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Hero Outbound User Reviews
Write a Review- Previous
- Next