Hapana Description

Tailor your membership options and enhance your business operations with robust features designed to optimize time efficiency. Propel lead conversion and foster customer loyalty through advanced fitness marketing software that operates across various platforms. Streamline and automate your marketing processes for phone inquiries, emails, organic search, and social media interactions. Eliminate the hassle of switching between different screens by managing and evaluating leads from a centralized location. Establish intelligent pipelines that initiate communications at optimal moments. Leverage the versatility of multiple personalized campaigns to automate follow-ups for prospects, recognize member achievements, and devise club challenges. The conversation panel allows you to monitor contacts across all channels, making task management more straightforward and automating replies to unread messages. Additionally, create a seamless journey for prospects from initial engagement to final conversion using a tailored toolkit for designing landing pages and funnels. This comprehensive approach ensures that no potential client is overlooked while maximizing the effectiveness of your marketing efforts.

Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Hapana
Year Founded:
2012
Headquarters:
Australia
Website:
hapana.com

Media

Hapana Screenshot 1
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

Hapana Features and Options

Club Management Software

Attendance Tracking
Billing & Invoicing
Check-In Manager
Contract Management
Employee Management
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Payment Processing
Point of Sale (POS)

Membership Management Software

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Pilates Studio Software

Attendance Tracking
Capacity Management
Class Scheduling
Marketing Management
Member Management
Online Payments
Point of Sale (POS)
Staff Management

Yoga Studio Software

Class Scheduling
Facility Scheduling
Inventory Management
Member Management
Online Payments
Staff Management

Hapana User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fantastic all-encompassing solution

    Date: Apr 11 2023

    Summary: Highly recommended for anyone who wants a leading solution to grow their business. You will find the all-encompassing nature of your product to be very helpful as you add locations to your franchise.

    Positive: I like how it's all integrated into one solution. This really helps make it easy for my team to use all the components.

    Negative: Not too much honestly. I can't put my finger on a feature I don't like. They've been very helpful with letting me know where they're going.

    Read More...
  • Name: Matthew T.
    Job Title: Managing Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Buyer beware - shop around and make sure you don’t lock into a poor software for your business

    Date: Jul 07 2025

    Summary: Overall, our experience has been extremely poor and we do not want to use them any more. We are stuck in a contract however so we can t leave. Poor software, team don’t talk so contracts and billing are incorrect. Very much a company focused on revenue and not customer-centric at all. Do your homework before committing

    Positive: Support team is responsive but you are always contacting them due to a poor system.
    App is easy to use.

    Negative: Poor functionality
    Operations team is difficult
    They do not listen to you and fix things efficiently
    Over priced
    2 year lock in contracts

    Read More...
  • Name: Michael L.
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Avoid if you want your business to run smoothly

    Date: Feb 19 2025

    Summary: Go elsewhere. Anywhere. Hell an EFTPOS machine and a spreadsheet would be better.

    If we didn't have to use it for our franchise I would have ditched it 10 seconds into the contract

    Positive: Nothing. Every system within Hapana takes 5 steps when it should take 2.

    There is no intuitiveness to anything.

    Negative: Right from the migration there was nothing but issues.

    We are nearly 3 months post go live and our system is still essentially useless.

    Support from the company is condescending and dismissive.

    They couldn't even get their own contracts done correctly that's how much of a failure Hapana is.

    Read More...
  • Name: J T.
    Job Title: Director
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Waste of time and money

    Date: Jun 12 2023

    Summary: Rip off, I would be less inclined to write this but the support I received in optimising the app has been close to nil and always bouncing around the issue.

    Positive: Absolutely nothing on the Hapana app is seamless. I can't say there is anything that blows me away, but it does get the bare minimum done.

    Negative: Not user friendly, lags, setting schedule sometimes bugs and clients unable to book, sometime payments switch to cash without notification, horrible support, reporting inaccurate, payment gateway extortionate.

    Read More...
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