Hack The Box User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Executive Program Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Service Level is pathetic

    Date: May 08 2024

    Summary: The exercises are very informative.

    Cannot complete exercises because the infrastructure doesn't meet agreed service levels of 24/7 availability

    Positive: the exercises are very informative on concepts. Learning a lot when I spend 8 hours with infrastructure challenges per machine exercises. An exercise in theory should be an hour of time each.

    Negative: I purchased a VIP+ membership and expected to have the gold standard of service levels. I expect 99.99999% uptime of a machine to complete the exercises for each machine. I do not even have an active IP address for an hour and the IP address is gone. So one has to start over, updating files, ensuring the IP is active.

    I am an IT professional having worked at all levels of organizations. I want to go back to my technical roots and learn about penetration testing. However, I spend the majority of my time, coddling machine environments, when I have paid for a monthly VIP+ package which guarantee's 24/7 access to a machine and the machine only stays active for about 60 minutes +/- 90%. I spend more time exchanging emails with junior helpdesk people when this is an issue that could bring this organization down. HTB publicizes that it is expanding, while it is ignoring operational performance. Typical of a startup operation.

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