HCL iAutomate Integrations

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Zenoss Cloud stands out as a pioneering SaaS-based intelligent platform for IT operations management, capable of streaming and normalizing all machine data, which fosters the development of context essential for averting service disruptions in intricate and contemporary IT settings. By utilizing Zenoss, enterprises can redirect their focus towards business growth, alleviating the burdens that hinder their architecture and operations teams. Organizations leveraging Zenoss are empowered to eradicate infrastructure blind spots, anticipate the repercussions on business services prior to outages, and expedite incident resolution, all while scaling to meet the demands of their operations. Designed specifically for today's IT infrastructures, Zenoss Cloud transforms the way businesses manage their systems and services. Together, we can explore potential collaborations to enhance operational efficiency and resilience.

Maintain oversight of your IT landscape—regardless of the environment or platforms you utilize—through System Center. Streamline the processes of deployment, configuration, management, and monitoring for your infrastructure and virtualized software-defined datacenter, thereby enhancing both agility and performance. Identify and resolve issues related to infrastructure, workloads, or applications to ensure consistent reliability and optimal performance. Implement and oversee your software-defined datacenter with an all-encompassing solution that addresses networking, storage, computing, and security needs. This comprehensive approach not only boosts efficiency but also empowers your organization to adapt swiftly to changing demands.

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, BigFix provides centralized management, security, and remediation for 155M+ endpoints across on-premises, hybrid, and multi-cloud environments. HCL BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform—enabling both IT Operations and Security teams to operate from a unified control plane. Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix - Enforces continuous compliance using 500,000+ out-of-the-box automations, achieving a proven >98% first-pass patch success rate Enterprise-Scale Endpoint Management: - Manages and secures 155M+ endpoints across nearly 100 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices - Provides centralized visibility and control across globally distributed environments Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction - Reduces manual IT effort by resolving device and application issues

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. HCL BigFix Service Management delivers strong governance and control through built-in risk analysis and mitigation capabilities. Its secure, multi-tenant architecture is specifically designed for shared hosting and multi-cloud environments, ensuring strict data segregation across tenants, processes, configurations, transactions, and support teams. This makes it an ideal solution for both large enterprises and Managed Service Providers (MSPs).

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.