Guuru Description

Online customer service. Automated, but with a human touch. All first-level queries can be resolved with automation and peer-to-peer support. Find out how we can help your achieve great results! Our ROI calculator will give you insight into potential cost savings, conversion revenue, and net returns. Our cloud-based technology is powered by Artificial Intelligence (AI). It analyzes incoming questions and routes them towards the source of knowledge that provides the best answer. This can be the Guuru SmartBot or the Guuru user community for first-level support. Second-tier agents can also be accessed through our cloud-based technology. Push notifications to the best matching source ensure a prompt and competent response. Multichannel communication can make it difficult to manage all the requests. Guurus will handle questions that require product advice. This will allow your agents to concentrate on accounts access cases.

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Integrations

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Company Details

Company:
Guuru
Year Founded:
2016
Headquarters:
Switzerland
Website:
www.guuru.com/en/

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online

Guuru Features and Options

Customer Advocacy Software

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Guuru User Reviews

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