Google Cloud Agent Assist Description
Agent Assist is part of Google Cloud's Contact Center AI. It allows you to have AI-powered conversations between human agents and AI-powered chats. Customers can be referred to ready-to-send answers. Answer customer questions from a central knowledge base. Your agents will be able to handle 28% more calls, which will reduce operational costs and decrease customer wait times. It will also improve your ability to manage peak traffic efficiently. Customer satisfaction can be improved by 10% by receiving consistent, high-quality replies and faster training from highly-performing agents. Smart Reply reduces abandoned chats by 15% and provides quick answers to customer queries drawn from a central knowledge database. Agent Assist suggests phrases that high-performing agents use to improve customer service quality and consistency. Agents are given knowledge base content to help customers solve their problems, reduce customer wait times and provide more accurate information to customers.
Google Cloud Agent Assist Alternatives
Verint Intelligent Virtual Assistant
A conversational AI solution is essential for your business to grow and expand. Verint IVA provides rich, seamless experiences for customers and employees. You can improve every metric, drive innovation, and differentiate your brand. With a human-like touch, provide immediate customer resolution. Verint IVA can be there for your customers when they need you. Your employees will have instant access to the most current information and get immediate answers. To improve employee productivity and enhance employee experience, resolve HR and IT related questions. Your agents' workloads will be reduced and you can empower them with just-in time support. Agents can find the information they need to provide positive customer experiences and lower average handling time (AHT).
Learn more
Tohju
Automate support and increase engagement with our AI-powered WooCommerce Chatbot!
Automated Customer Support
Tohju AI Chatbot offers 24/7 customer support by answering common questions instantly and accurately. This will ensure that your customers get timely assistance even outside of business hours. Cart abandonment will be reduced and customer satisfaction will increase. Upload documents, and your chatbot will answer any questions.
Personalized Shopping Experience
The chatbot uses AI Agents to provide personalized product recommendations based upon user behavior and preferences. This not only improves the shopping experience, but also increases conversion rates and order values.
No Coding required for Easy Setup
Integrate Tohju's AI Chatbot into your WooCommerce store easily without any coding experience. The setup is simple and easy, allowing you start benefiting from AI driven interactions immediately.
Learn more
HCL Clara
HCL Clara, an Intelligent Virtual Assistant from HCL Software, can understand human input and provide answers by tapping into a rich, specialized knowledge database. Clara allows users to interact directly with HCL Software products using natural language. It enables users to quickly learn about how to use and troubleshoot products. Clara provides a personalized, human-like experience that is personal and available round-the-clock to HCL Software product users. This helps to reduce the number of FAQ-type calls. Clara facilitates Semantic Search within product documentation to increase response rates. Clara saves IT staff time and frees up users. She manages how-to questions, handles the troubleshooting, and can be reached via voice command or text chat. Clara can access your knowledge, make recommendations, and complete tasks. Clara can retain the context of the conversation and identify intents more efficiently.
Learn more
Kore.ai
Kore's AI first virtual assistants streamline and automate the customer journey via voice and digital channels. They can respond to complex questions with high accuracy and deflect them. SmartAssist is an AI-first customer experience platform. It automates inbound calls and digital interactions to increase containment and improve Net Promoter Score (NPS). BankAssist is an intelligent virtual assistant that delivers personalized, conversational banking experiences across a variety of digital and voice channels. The Kore 'no code' platform and solutions combine an AI-first conversational interface with digital UI. The platform allows enterprises to design, build, test, deploy, and maintain AI-powered virtual assistants, process advisors, and digital apps in less than 30 days. Kore's vertical and horizontal solutions are highly customizable, domain-trained, and easily deployable on a variety of digital and voice channels.
Learn more
Pricing
Pricing Starts At:
$0.06 per session
Free Trial:
Yes
Integrations
Company Details
Company:
Google
Year Founded:
1998
Headquarters:
United States
Website:
cloud.google.com/agent-assist
Media
Recommended Products
Secure your business by securing your people.
Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.
Product Details
Platforms
SaaS
Type of Training
Documentation
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online
Google Cloud Agent Assist Features and Options
Google Cloud Agent Assist User Reviews
Write a Review- Previous
- Next