Genesis Call Accounting Professional Description
Genesis Call Accounting is a web-based and client-based solution that provides complete Call Accounting & Traffic reporting, inventory management, Telecom Analytics, Company Directory and Fraud Detection. Genesis Call Accounting can be used as a hosted or on-premises solution.
Genesis has the right solution, no matter if you manage a small motel, a large corporation with many branches offices, or whether you need to allocate telephone charges, bill guests, clients, or projects, monitor telephone traffic, trace abuse and fraud, track sales and advertising activity, and be alerted to 911 calls.
Genesis offers Call Accounting solutions for any size business, industry, and application. Genesis will ensure that your telecom investments are maximized.
Genesis Call Accounting Professional Alternatives
Curtain LogTrace File Activity Monitoring
In the daily work environment, companies often need to authorize their employees to access and use sensitive company data. However, most companies lack visibility into how their employees are actually utilizing this data, and whether any misuse is occurring. At the same time, companies have to meet internal audit requirements and comply with various data security regulations and policies. This creates a need for the IT department to find ways to effectively monitor and record how employees are accessing and using the company’s data resources.
Curtain LogTrace provides enterprise-wide file activity monitoring. It tracks user actions: create, copy, move, delete, rename, print, open, close, save. Includes source/destination paths and disk type. Perfect for monitoring user file activities.
Key Features:
- File log (create & delete file)
- File log (copy & move file)
- File log (print & rename file)
- App log (save, open & close file)
- Support MySQL & MS SQL
- Watermark for printout
- Central administration
- Integration with Active Directory
- Uninstall password for client
- Password management
- Admin delegation
- Self protection for the software
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Call Accounting Mate
Call Accounting Mate is a robust and efficient call accounting software solution designed to track and report on telephone call activity comprehensively. This software is adaptable for use across a wide range of sectors, including hospitality, retail, government, brokerage firms, financial institutions, and educational organizations. As telecom managers face challenges in assigning telecom expenses to different departments, cost centers, or individuals, this Telemanagement tool effectively identifies charges, uncovers misuse, and enhances overall productivity. Call Accounting Mate provides real-time monitoring of both incoming and outgoing calls, facilitating timely management responses. Additionally, users can set up alarms and generate reports for critical situations such as 911 emergency notifications, toll fraud detection, or misuse alerts. With its integrated contact database, users can swiftly trace all calls associated with a specific telephone number, categorizing them as either personal or business-related, which adds an extra layer of accountability to call management. Furthermore, this comprehensive approach ensures that organizations can maintain control over their telecommunication resources while promoting efficient usage.
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WinCall
Created by TeleManagement Technologies, WinCall is an advanced call accounting software designed to equip businesses with the necessary insights to establish an economical telecom infrastructure. With its centralized approach to call tracking and reporting, WinCall effectively monitors all domestic and international sites, irrespective of the PBX system type—be it IP, digital, or analog—while delivering exceptional customer support. Utilizing WinCall not only fosters internal billing processes but also aids in detecting PBX toll fraud, enhances employee efficiency, and compiles usage statistics to facilitate strategic telecom network planning. Furthermore, the software's comprehensive features ensure that companies can better manage their communication expenses and optimize their telecommunication strategies for future growth.
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Pricing
Pricing Starts At:
$29/mo
Pricing Information:
Hosted Services start at $29/month.
On-Premises from $299.
(Pricing for organization, not per user cost.)
On-Premises from $299.
(Pricing for organization, not per user cost.)
Integrations
No Integrations at this time
Company Details
Company:
Genesis Systems
Year Founded:
1984
Headquarters:
Canada
Website:
www.buygenesis.com
Media
Genesis Call Accounting Most Popular Called Locations
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Product Details
Platforms
Windows
Linux
Web-Based
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Genesis Call Accounting Professional Features and Options
Call Accounting Software
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
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