FirstResponse911 Description
FirstResponse911 bridges data gaps between public safety agencies.
For agencies that share borders or regularly work together, it is necessary to share information on calls for service to provide the timeliest and best response. In these situations, sharing the initial call information quickly and then providing any updates as they occur is the best way to get the response started and then augment with any additional resources as needed. With all agencies getting the same information, there is less confusion and better control of the incident response across jurisdictions.
FirstResponse911 provides public safety agencies with the ability to automatically route call data to a subscribing agency based on established policies and procedures. The system enforces acknowledgment of receipt and confirms the intention to respond. When several agencies service an area, FirstResponse911 incorporates customer-defined rules to assign the call to the appropriate agency.
FirstResponse911 Alternatives
CallShaper
A Complete Call Center Package
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CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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CrankWheel
CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals.
CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists.
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SOMA Global Platform
The SOMA Global Platform stands at the forefront of the industry, offering a cloud-native solution specifically designed for the public safety sector. Featuring an extensive enterprise ecosystem, it encompasses four distinct cloud-based suites: critical response, incident management, courts and corrections, and administrative, all tailored to serve our public safety partners effectively. These integrated suites are crafted to accommodate the specific requirements, workflows, and designs of your agency, facilitating coordinated responses and seamless data-sharing among personnel, agencies, and multiple disciplines. The platform ensures that public safety professionals can access crucial information and workflows swiftly, enabling them to operate more efficiently and securely. By integrating four comprehensive suites—critical response, incident management, courts and corrections, and administrative—the SOMA Global Platform aims to streamline, automate, and future-proof your communication, operational, and interoperability challenges. Additionally, it provides a robust suite of applications and tools designed for first responders, empowering them to deploy resources in the most effective manner possible, ultimately enhancing community safety. This holistic approach positions the SOMA Global Platform as an indispensable asset in modern public safety operations.
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Emergency Reporting
Emergency Reporting offers an exceptional platform designed to streamline the management of your public safety organization. Inputting high-quality data and retrieving meaningful insights has become more straightforward than ever. Our integrated Fire and EMS Software merges NFIRS and NEMSIS 3, creating a unified incident reporting system. Share your narrative, justify your funding, and enhance the safety of your teams with our robust data management tools, all while ensuring compliance and efficiency in your operations.
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Company Details
Company:
DataTech911
Year Founded:
2013
Headquarters:
United States
Website:
www.firstresponse911.com
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support
FirstResponse911 Features and Options
EMS Software
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management
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