Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Interfacing Integrated Management System (IMS)
Interfacing’s Integrated Management System (IMS ) is an AI-supported platform that brings BPM, QMS, Document Control, and GRC together in one environment. Teams use IMS to design and manage processes, govern documentation, oversee risks, and demonstrate compliance with complete visibility and reliable audit evidence.
Built for sectors that depend on strict oversight, such as aerospace, life sciences, public sector, and financial services, IMS offers real-time monitoring, automated workflows, and AI-driven analytics that strengthen quality and lower operational exposure. The system is ISO 27001 certified and validated for 21 CFR Part 11, ensuring secure and compliant use in regulated operations. IMS also provides low-code automation, process mining, audit tools, training management, CAPA workflows, and dashboards that help organizations improve performance and maintain regulatory control. AI enhances governance, improves precision, and supports continuous compliance.
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EOS.Web
EOS.Web Cataloging offers an efficient and robust way to oversee a library's bibliographic, authority, and item records. With the EOS.Web Serials module, you can effectively manage the reception of journals, series, and supplements regardless of their publication frequency or location. The EOS.Web Circulation module features a highly customizable, automated system that streamlines the processes of checkout, check-in, renewals, holds, and tracking fines and fees, as well as facilitating interlibrary loans. All acquisition details within the EOS.Web framework are organized in a single, user-friendly location, which enhances library management while boosting staff efficiency. Additionally, EOS.Web OPAC stands out as an innovative tool that empowers various types of libraries—including corporate, legal, medical, government, academic, digital, and special libraries—to tailor both the functionality and aesthetics of their online public access catalog. This level of customization not only meets diverse user needs but also significantly improves the overall user experience.
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LibraryWorld
LibraryWorld is an advanced online platform that provides a comprehensive suite of tools essential for an effective library setting. Tailored for educational institutions, public libraries, and various specialized libraries, it allows users to efficiently develop their collections and manage circulation with ease. The key components available through LibraryWorld encompass Cataloging, Circulation Management, Inventory Control, Patron Management, Serial Tracking, Reporting, Online Patron Access Catalog (OPAC) applications, as well as mobile applications for enhanced accessibility. This versatile system is designed to streamline library operations and improve user experience significantly.
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