CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Vertex AI
Fully managed ML tools allow you to build, deploy and scale machine-learning (ML) models quickly, for any use case.
Vertex AI Workbench is natively integrated with BigQuery Dataproc and Spark. You can use BigQuery to create and execute machine-learning models in BigQuery by using standard SQL queries and spreadsheets or you can export datasets directly from BigQuery into Vertex AI Workbench to run your models there. Vertex Data Labeling can be used to create highly accurate labels for data collection.
Vertex AI Agent Builder empowers developers to design and deploy advanced generative AI applications for enterprise use. It supports both no-code and code-driven development, enabling users to create AI agents through natural language prompts or by integrating with frameworks like LangChain and LlamaIndex.
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nao
Nao is an innovative data IDE powered by artificial intelligence, specifically tailored for data teams, seamlessly merging a code editor with direct access to your data warehouse, enabling you to write, test, and manage data-related code while retaining complete contextual awareness. It is compatible with various data warehouses, including Postgres, Snowflake, BigQuery, Databricks, DuckDB, Motherduck, Athena, and Redshift. Upon connection, nao enhances the conventional data warehouse console by providing features like schema-aware SQL auto-completion, data previews, SQL worksheets, and effortless navigation between multiple warehouses. At the heart of nao lies its intelligent AI agent, which possesses comprehensive knowledge of your data schema, tables, columns, metadata, as well as your codebase or data-stack context. This agent is capable of generating SQL queries, constructing entire data transformation models such as those used in dbt workflows, refactoring existing code, updating documentation, conducting data quality assessments, and performing data-diff tests. Furthermore, it can uncover insights and facilitate exploratory analytics, all while maintaining strict adherence to data structure and quality standards. With its robust capabilities, nao empowers data teams to streamline their workflows and enhance productivity significantly.
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Tabular
Tabular is an innovative open table storage solution designed by the same team behind Apache Iceberg, allowing seamless integration with various computing engines and frameworks. By leveraging this technology, users can significantly reduce both query times and storage expenses, achieving savings of up to 50%. It centralizes the enforcement of role-based access control (RBAC) policies, ensuring data security is consistently maintained. The platform is compatible with multiple query engines and frameworks, such as Athena, BigQuery, Redshift, Snowflake, Databricks, Trino, Spark, and Python, offering extensive flexibility. With features like intelligent compaction and clustering, as well as other automated data services, Tabular further enhances efficiency by minimizing storage costs and speeding up query performance. It allows for unified data access at various levels, whether at the database or table. Additionally, managing RBAC controls is straightforward, ensuring that security measures are not only consistent but also easily auditable. Tabular excels in usability, providing robust ingestion capabilities and performance, all while maintaining effective RBAC management. Ultimately, it empowers users to select from a variety of top-tier compute engines, each tailored to their specific strengths, while also enabling precise privilege assignments at the database, table, or even column level. This combination of features makes Tabular a powerful tool for modern data management.
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