Enterprise Communications Call Center Software Description
Boost your productivity and sales with top-tier outbound call center software that ensures you maintain a clear overview and full control over costs while enhancing your sales performance. By optimizing your outbound call center campaigns, you can significantly increase your profitability. Through years of meticulous development and analysis of millions of connections facilitated by our innovative call center dialer software, our team has crafted one of the market's premier algorithms, designed to keep your call center agents engaged in customer conversations nearly without interruption. To utilize this advanced dialer algorithm, simply input the maximum allowable drop rate along with your desired target waiting time for the next call from your agents. The system will then leverage this input, along with other critical variables like current data availability and average call duration, to maximize agent efficiency and ensure peak performance in your call center operations. Ultimately, this sophisticated approach not only streamlines processes but also fosters higher levels of customer satisfaction and engagement.
Enterprise Communications Call Center Software Alternatives
CallHub
CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes.
But CallHub is more than a software solution.
We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!
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Dialfire
Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology.
Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality.
Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Convoso
Convoso: The Ultimate Dialer for Sales Teams Who Mean Business
Since 2006, Convoso has redefined what it means to excel in outbound sales. Powered by cutting-edge AI, our platform doesn’t just support growth—it drives domination. We’re here to help you stand out, boost profitability, connect with more leads, and crush engagement like never before. And don’t worry—our built-in compliance tools ensure you stay on the right side of TCPA and all the other regulations.
Convoso is trusted by thousands of businesses across industries like insurance, financial services, solar, home services, BPOs, lead generation, and legal. We’re not just a dialer. We’re the tool that closers rely on to win.
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Integrations
No Integrations at this time
Company Details
Company:
Enterprise Communications GmbH
Headquarters:
Germany
Website:
www.enterprise-communications.net
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Enterprise Communications Call Center Software Features and Options
Predictive Dialer Software
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Enterprise Communications Call Center Software User Reviews
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