Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Learn more
Social Intents
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
Learn more
ConnexAI
ConnexAI's innovative AI agent harnesses the power of our exclusive Athena LLM to tailor solutions to your customer experience requirements. By utilizing AI Agents, you can automate tedious tasks, manage intricate inquiries, and deliver immediate, 24/7 support, allowing for the essential reallocation of financial resources. The AI Agent enhances the management of interactions and servicing of inquiries, enabling users to concentrate their efforts on the most delicate engagements. This technology transforms customer interactions through efficient, human-like communication, establishing a new, unmatched benchmark compared to traditional chatbots. It significantly cuts down on response times and administrative costs, ensuring that every customer interaction is addressed promptly and effectively. You can effortlessly train your AI agents by equipping them with relevant contextual information and documentation, thereby fostering a highly knowledgeable and context-aware team. Operating continuously, the AI agent boosts customer satisfaction levels by guaranteeing that clients receive timely assistance and information, further enhancing overall service quality. As businesses increasingly adopt such technologies, the landscape of customer service continues to evolve, offering unprecedented opportunities for efficiency and engagement.
Learn more
Dialogflow
Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.
Learn more
