EmailOctopus User Reviews

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  • Name: Andrew K.
    Job Title: Director of Community Activation
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Convenient, consistent, user-friendly!

    Date: Apr 26 2021

    Summary: Overall, EmailOctopus is an effective and useful tool. Thank you for providing consistently convenient software!

    Positive: EmailOctopus makes it simple to inform our community with eye-catching updates! Their UI is outstandingly intuitive.

    Negative: Occasionally, followers receive font color errors.

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  • Name: Ian R.
    Job Title: President
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to Use and Effective

    Date: Apr 23 2021

    Summary: This is a great option for almost anyone, but especially a small marketing firm like ours. I have used them for many years, and will continue to do so.

    Positive: Very simple and integrates well with AWS. Deliverability works really well when you set it up properly, and the analytics are very clear as well.

    Negative: I replicate automated campaigns for clients because the signup sequence is all the same. I have to duplicate the emails and content one by one though - I wish there was a way to replicate an entire campaign and then just add the info in afterward. I may just be missing it though, and this is just a small point.

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  • Name: Laura C.
    Job Title: Marketing Strategist
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy for Non-Designers

    Date: Apr 12 2021

    Summary: Overall the experience is easy and gives the user plenty of control over their templates and campaigns, without requiring specialized design or development skills.

    Positive: First and foremost, I really appreciate the analytics. The reports are great. Overall, I find it very easy to put together a newsletter, even for someone with no graphic design skills. Copying campaigns and/or templates makes your work so much easier.

    Negative: When you create a campaign, the platform defaults to showing you Email Octopus' own templates instead of your own. It just seems like an unnecessary extra click.

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  • Name: Jenn H.
    Job Title: Artist
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Option for Small Business

    Date: Apr 11 2021

    Summary: Overall, I am very pleased with the service Email Octopus provides for me as a small business owner.

    Positive: Price, simplicity, user friendly, constantly updating features, does exactly what I need it to do...allow me to write and send emails to my list.

    Negative: Wish some of the more user friendly features were available, like being able to resend to recipients who didn't open the first email quickly and easily, or being able to embed a video directly into the email.

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    EmailOctopus Company Response
    Date: Apr 12 2021
    Hi Jenn, Thanks for your review! I'm delighted to hear you're pleased with the service we provide. We're currently rolling out segmentation based on email activity so soon you'll be able to resend unopened campaigns to subscribers quickly and easily. If you prefer not to wait, you can sign up to our beta program and start testing it out now. As for embedded videos, I understand your frustration. Unfortunately major email clients including Gmail, Yahoo, and Outlook don't support embedded videos. This means if you do embed videos in your emails, your subscribers either won't be able to watch your video within the email or the email will be marked as spam. It's why we, and many other email marketing platforms, don't offer embedded videos as a feature. Thanks again for taking the time to leave your feedback. All the best, Hollie at EmailOctopus
  • Name: Anonymous (Verified)
    Job Title: Operations and Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent for small scale marketing

    Edited: Nov 05 2020

    Summary: I'm using EmailOctopus for my business marketing to increase traffic and sales. Its campaign gives me a responsive experience. Overall, it's good for small scale marketing.

    Positive: EmailOctopus is the ultimate email marketing platform. It allows me to send multiple emails at a time. Its drag and drop editor gives ease in customization of email UI without any code. Its campaign insights are strict and give every detail about click, bounce rate and user demographics info.

    Negative: The email schedule and automation is not working reliably.

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  • Name: Kunal R.
    Job Title: Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive Email Marketing tool

    Date: Jul 20 2020

    Summary: EmailOctopus is a very cost-effective email marketing tool. It offers great integration and highly scalable to reach and interact with subscribers. I recommend this email marketing tool. Worked great.

    Positive: EmailOctopus is a simple solution for business marketing. It offers very easy to start a campaign with the option to design your own email layouts. Auto-reply Feature for every new subscribers. Reports for user engagement.

    Negative: Honestly, I never had any bad experience. No cons.

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  • Name: Anonymous (Verified)
    Job Title: Chapter Leader
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    One of the best bargains in the Email Service Provider space

    Edited: Sep 01 2022

    Summary: I love their free-tier so far. I'm still experimenting to see how to leverage as much as possible. The onboarding is very simple because of their clean design.

    Positive: - Free features that matter, to get you started like scheduling and segments (Mailchimp charge for these!)
    - Really good for non-profit organizations with small list
    - Integrates with Zapier to expand your workflow
    - Pricing plans seem a lot more reasonable when you want to scale

    Negative: - Event based or condition-based emails functionality seem to be missing. Only X days/hours since they joined a list.

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  • Name: Mike C.
    Job Title: Founder
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Email AutoResponder Alternative

    Date: Aug 07 2022

    Summary: Overall this is a great alternative to the other top AutoResponders such as GetResponse, Aweber, ConvertKit etc.
    I noticed they take extreme precautions in monitoring the emails you send. As a result, their deliverability is pretty high. This is a major plus.
    I would highly recommend this product to other marketers and business owners.

    Positive: I love EmailOctopus's customer service. They are very knowledgeable about the product and they are swift to respond.
    The price point is very affordable for everything included with the software.

    Negative: They could update the features included. The features included with this software is very minimal. They have updated some of the features from their beginning product, but they are not as advanced as some of the other top Autoresponder.
    I have discussed this with their support team and they said they would mention it to the developers. So at least they are taking it into consideration.

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  • Name: Deborah K.
    Job Title: Writer
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid product

    Date: Nov 29 2021

    Summary: A good service that I wouldn't hesitate to recommend. For an author with a small mailing list or just starting out this is a good choice.

    Positive: Easy to use - has most of the features I need from a newsletter service. I use the site as a supplement so far for a small newsletter I run occasionally and for that it works fine and I have never really run into any problems.

    Negative: Sadly doesn't completely integrate with Story Origin.

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  • Name: Patricia L.
    Job Title: Manager
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent starter email server

    Date: Apr 29 2021

    Summary: I'm very happy with this and would recommend it to those just starting out, especially if they are familiar with code and can follow fairly basic set up instructions.

    Positive: Easy to work with once you get it set up. Nice templates, and easy to make your own if you know a bit of code. The best of the best free email servers. Great deliverability!

    Negative: Took a bit to get it set up, but once set up it was well worth it. Missing some of the more advanced features.

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