ERA-IGNITE Integrations

Elite EXTRA: Transforming Last Mile Logistics Elite EXTRA is dedicated to revolutionizing last mile logistics with its state-of-the-art software suite. Our goal is to streamline your logistics processes, enhance your profitability, and deliver exceptional customer experiences. Since our establishment in 2008, we have been at the cutting edge of logistics innovation, serving over 325,000 users globally. Advanced Solutions for Simplified Logistics At Elite EXTRA, we recognize the challenges inherent in last mile logistics. Our software suite is crafted to address these challenges directly, offering powerful tools that optimize routing, improve delivery accuracy, and ensure timely deliveries. By utilizing our solutions, businesses can reduce operational costs, boost efficiency, and exceed customer expectations. Commitment to Excellence Elite EXTRA is more than just a software provider; we are your partner in success. Our team is dedicated to hard work and treating customers with the utmost respect. We recognize that every business is unique, which is why we offer personalized support and tailored solutions to meet your specific needs.

DealerVault® by Authenticom™ provides transparency and control through an easy-to-use web interface featuring single-click feed activation, deactivation and field customization. Send only the data that's necessary and send it quickly.

DAS Technology offers an innovative Customer Data and Experience Platform (CDXP) that leverages AI to assist automotive retailers in enhancing lead response times, boosting customer engagement, and increasing revenue through the use of cohesive data and automation. This platform consolidates sales, service, and retention information into a singular patented system that learns from outcomes and autonomously modifies strategies without the need for manual data management or dashboard oversight. By providing rapid responses to internet leads in mere seconds, it utilizes multi-vehicle quotes and engages in long-term customer nurturing, while its omnichannel messaging capabilities ensure tailored communication via email, text, chat, video, and social media platforms. Designed to oversee a significant portion of the automotive customer journey, the platform encompasses numerous touchpoints from the initial research phase to ownership, and it seamlessly integrates with dealership CRMs and other marketing solutions to uphold a cohesive data ecosystem. Such a comprehensive approach not only streamlines processes but also enhances the overall customer experience, ultimately driving better outcomes for automotive retailers.

appTRAKER LOS was designed specifically to enhance the efficiency of loan origination processes. This system stands out for subprime lenders seeking an ideal solution for their indirect automotive lending strategies, and appTRAKER LOS DIRECT caters to a diverse array of assets, ranging from mattresses to snowmobiles, ensuring comprehensive support. It serves lenders involved in both direct and indirect leasing to consumers. Meanwhile, LAUNCHER.SOLUTIONS functions as a tech products and services firm grounded in principles of care, innovation, and rapid response. The company focuses on facilitating loan originations for subprime and near-prime automotive lending entities, along with regional banks and credit unions. In addition, LAUNCHER.SOLUTIONS offers a variety of services designed to assist clients with projects in areas such as data analytics, integration, telephony solutions, and bespoke web development, thereby solidifying its role as a versatile partner in the financial technology landscape. Through its comprehensive suite of offerings, the company aims to empower its clients to navigate the complexities of the lending industry effectively.

Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.

Selling requires significant effort and dedication. Traditionally, software that emerged years ago was based on the premise that having more information would enhance sales performance, but this notion has proven to be misleading. By eliminating unnecessary data distractions, your sales team can concentrate on the vital information needed to streamline deal management. DriveCentric Desking has received its most substantial upgrade yet, transforming even the minutest details into significant insights. Managing numerous tools and scattered payment information can be quite challenging. However, DriveCentric integrates the functionalities of desking, showroom, and retail processes into a unified solution, resulting in outstanding customer experiences. With a comprehensive 360-degree view of each customer, sales opportunities with the greatest potential to convert are easily identifiable. Therefore, instead of spending excessive time on list-building, direct your efforts towards discovering prospects that are likely to make a purchase! The prospects residing in your customer database are now more accessible than ever—discover how our customer segmentation tool can positively influence your profits. In an era where efficiency is paramount, leveraging such tools can transform your sales strategy dramatically.

By bringing Brooke onboard as your Digital Voice Assistant, you enhance customer satisfaction by directing frequently asked questions and service appointment scheduling to an intelligent assistant tailored to meet both customer preferences and dealership guidelines. While calls may still be directed to the service drive or specialized agents, issues like staffing shortages and high volumes of follow-up inquiries continue to create connectivity challenges for the Business Development Center (BDC). Brooke addresses these obstacles, streamlining the customer experience and ensuring a reliable interaction every time. Not only does she improve efficiency, but she also lowers operating costs by reducing average handling times, all while delivering the optimal experience on the first call. This innovative solution allows businesses to focus on more complex inquiries, knowing that routine tasks are being handled smoothly and effectively.

Mia is an advanced conversational agent designed specifically for car dealerships, enabling the automation of both inbound and outbound customer communications around the clock. It effectively manages calls, texts, and emails, possesses multilingual capabilities, and can schedule appointments or direct inquiries in accordance with dealership procedures. By integrating seamlessly with dealership systems, such as inventory management, customer relationship management, and service scheduling, Mia ensures that responses remain consistent and intelligent while adhering to brand standards. This innovative agent operates across various workflows—sales, service, and reception—transforming missed opportunities into potential revenue and relieving human employees from monotonous duties. Mia guarantees continuous availability, even outside of regular business hours, and maintains a smooth conversational flow, with the ability to handle multiple languages and escalate issues to human staff when necessary. By streamlining operations, Mia not only enhances customer experience but also significantly boosts efficiency within the dealership environment.

Payment Nerds is a versatile payment processing solution that enables businesses to efficiently accept credit and debit card transactions in various settings, such as online platforms, physical locations, mobile applications, and through mail or telephone orders. It offers customized options for different risk levels—low, medium, and high—while ensuring robust security measures, quick onboarding, and effortless integration with existing systems. Among its merchant services, it includes credit card processing, payment gateways, virtual terminals, and integrated point-of-sale systems featuring inventory control and customer analytics. Additionally, it supports various payment methods, including contactless options and digital wallets, and provides APIs that facilitate smooth integration with e-commerce platforms and accounting software. Emphasizing a hassle-free setup, it promises to begin processing payments within 24 hours, complemented by instant approvals and extensive customer support. Moreover, Payment Nerds boasts features like real-time transaction tracking, fraud prevention, customizable reporting options, and the ability to accept multiple currencies, ensuring a comprehensive payment solution for businesses of all kinds.

KeyTrak's electronic keys and asset management systems have been helping businesses around the world increase their security and productivity while reducing costs. We believe that the difference is in how we do things, which is why all of our products are sold from a single source. We are able to provide the best possible customer service by conducting all research, development, programming, manufacturing, and support at our College Station headquarters.

Tire Trax is a comprehensive tire storage software solution hosted in the cloud, aimed at assisting dealerships and mobile tire storage service providers in managing their inventories with enhanced precision, dependability, and efficiency by integrating a dynamic web application with a mobile app that provides real-time updates. The platform facilitates live synchronization across devices, includes barcode and QR code scanning capabilities, manages appointments, and seamlessly integrates with dealer management systems to enhance workflow and minimize inventory loss. It also boasts advanced reporting functionalities, photo capture tools, digital signature collection, and smart dashboards for insightful business analytics, while ensuring intelligent route automation for field operations. Additionally, it features distinct admin and dealership portals to guarantee clear role-based access for users. Tire Trax is meticulously designed to refine tire inventory management processes, boost operational productivity, and foster customer loyalty by monitoring tire condition, location, and status within a single cohesive platform that is effective both on-site and in the field. This innovative approach not only streamlines operations but also empowers users to make informed decisions based on real-time data.