DialedIn
DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime.
• Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads.
• Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime.
• Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around.
• 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer.
• CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.
With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.
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SenseIP
senseIP streamlines the patenting process by providing a complete AI-driven solution for inventors. The platform supports everything from researching prior art and drafting patents to filing and managing patents, all without requiring legal expertise. With senseIP, users can access advanced AI tools that accelerate the patent process, offering accurate results at a fraction of the cost of traditional patent law services. The platform is trained on over 100 million patent applications globally, ensuring precise and high-quality outcomes for both startups and individual inventors.
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Patentfield
Patentfield serves as a comprehensive platform for patent exploration and analysis, integrating sophisticated search capabilities, data visualization, and artificial intelligence features. It goes beyond mere patent searches by offering AI-driven semantic search and classification tools that expedite the patent screening process. The platform's AI has been trained on over 10 million patent documents, allowing it to comprehend word meanings and identify related patents effectively. By generating a similarity score that ranks results in descending order, users can swiftly access patent literature relevant to their specific technological inquiries without the need for pre-existing training datasets. Additionally, the similar image search functionality enables users to upload image data to find patents and design publications with comparable visuals, specifically focusing on the illustrations presented within those documents. Users can also input multiple drawings, facilitating searches that draw on a combination of various perspectives, such as six distinct views for design patents or a mix of exterior and internal images for regular patents, enhancing the overall search experience. This multifaceted approach to patent searching streamlines the process, making it more efficient and user-friendly.
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Patentics
Patentics is a cutting-edge platform for patent intelligence powered by artificial intelligence, integrating advanced semantic search capabilities, precise translation, thorough data processing, and automated analytical features to assist users in discovering, assessing, and visualizing patent information on a global scale. Utilizing a sophisticated model trained on millions of data points, Patentics’ semantic engine adeptly interprets the language of patents, broadens related terms, auto-assigns IPC classifications, and highlights the most pertinent prior art, including documents that may jeopardize novelty or inventive steps. The platform consolidates and standardizes data from over 160 national and regional patent offices across more than 130 analytical categories, enhancing patent dossiers with comprehensive metadata regarding families, citations, transactions, and legal statuses. Users can easily access and navigate foreign patents in their chosen language through built-in neural translation capabilities between Chinese and English. The platform also features integrated operators and visual query flows, which facilitate sophisticated filtering, grouping, and mapping for a more thorough analysis of patent data. With these tools, Patentics empowers users to make informed decisions and stay ahead in the competitive landscape of innovation.
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