Detrack Reviews

Summary: Haven't used it very long but so far so good. We only have the basic program but it has been a great help in coordinating our dispatching

Positive: Ease of use, drivers are able to plan there day easily and enjoy the simplicity .photo option has been helpful.

Negative: Some drivers would prefer to know what is planed for the next day.

Summary: Overall in terms of performance and system are on the par, quite complete system which All in one. The only thing is always direct to old version, apart from that, everything is good to me, and for sure I will recommend for those who want this delivery system management software.

Positive: easy to use, simple UI, Fast response customer service, especially your routing system saves our sorting problems.

Negative: always redirect to old version web, need to clear cache or clear history, and reload again to new version.

Summary: Transport Management System with affordable pricing
I will still recommend others to use Detrack for company solution as transport management system.

Positive: Affortable & feasible solution for 3PL usage
Super user friendly with smart features - including API with eCom system
Full with features that allowed admin to customise what they need

Negative: Scheduling of routing can be further improve
Suggest to have feature of report scheduling

Summary: Overall pleased with Detrack system. Highly recommended to other businesses who are looking for a tracking platform to run their business.

Positive: *Easy to use app with multi functionalities.
*Can enter multiple reference numbers - no character limitations.
*Real live time GPS.
*Feature to take photos
*Download PDF copy of POD
*Search for past collections and deliveries
*Can use on mobile phone or desktop

Negative: Unable to repeat / copy same delivery as a new entry.
Need to manually enter it.

Summary: Detrack is a highly efficient and user-friendly delivery management system that enhances logistics operations. Its real-time tracking and electronic proof of delivery ensure transparency and reliability. The automated notifications keep customers informed, improving satisfaction. The platform’s cloud-based nature allows seamless accessibility, and its API integration ensures smooth connectivity with other systems. With robust driver management and customizable features, it caters to diverse business needs. Additionally, Detrack is cost-effective, making it suitable for businesses of all sizes. Reliable customer support further enhances the experience, ensuring minimal disruptions. Overall, Detrack simplifies and optimizes delivery processes, making it a valuable logistics solution.

Positive: Detrack offers a range of benefits that make it a reliable and efficient delivery management system. Its real-time tracking ensures transparency, while electronic proof of delivery enhances accountability. The user-friendly interface simplifies operations, and automated notifications keep customers informed. With robust driver management and a cloud-based platform, businesses can easily oversee logistics from anywhere. Customizable features allow for tailored solutions, and seamless API integration ensures compatibility with other systems. Additionally, Detrack is cost-effective, making it accessible to businesses of all sizes. Reliable customer support further enhances its usability, making it a trusted solution for streamlining delivery operations.

Negative: Some fields are still not customisable which restricts us sometimes.

Summary: Good apps to support our realtime tracking system that we able to customize with our needs and using local language.

Positive: We are happy that we have opportunity to using EPOD in our services, we expect that we can implement into all customers soon

Negative: Challenging to engage customers due to some customers not aware.

Summary: Cheapest external software i could find and meet my expectation.
Many features that can customize to your need with the helpful customer service.

Positive: Good for those does not want to invest on deliveries software.
Realtime update on all deliveries and tracking of your delivery vans.

Negative: Have to upload all deliveries into Detrack.
Have to allocate jobs to each delivery van.

Summary: GREAT!! The Detrack software and app is the easiest to use. One of my older employees was worried about whether he could learn the system or not.; but he is very impressed with the ease of the system.

Positive: I like the GPS, the EPOD, etc to give real time updates to our customers. Customer service and support has been so great since this is my first time using this software.

Negative: Nothing, the software is great and easy to use. I haven't noticed anything negative.

Summary: The setup and onboarding phase was really quick as my company has a small in-house delivery fleet. The vehicles were added with just a download of the app and scanning of the QR code/input of Detrack ID which was quick and simple. Start and end depots, locations, working hours, maximum capacity etc. were saved. Delivery Jobs were imported using an excel template and routes were optimized easily with multiple route optimization. However as our delivery staff were accustomed to certain areas in Singapore, we requested for a feature update of a visual representation of unassigned jobs on the map where our planner can select and assign jobs from there. Detrack took about a week or so to launch a working Beta feature and it works well. Currently trying to work with integration with our e-commerce website to push delivery info straight into Detrack to eliminate manual input.

Positive: Onboarding and setup was quick and easy. Dashboard is easy to navigate and understand. POD functions are simple and straightforward to use and provides live feedback/notifications to the receiver/dispatcher. Support staff is very helpful in answering enquiries as well as responding to feedbacks and feature improvements. Route optimization is decent with single and multiple routes options. Integration with e-commerce websites through available API connector cuts down manual data entry.

Negative: Slightly more premium in pricing structure for access to route optimization.

Summary: I am very impressed with the platform, its responsiveness and the way it has helped us grow our business.

Positive: The ability for our customers to track their delivery, view images of the delivered product, and know that our packages have arrived safely and securely has meant our own customer reviews have skyrocketed which in turn has generated an increase in 15% of new business in the past 3 months.
It is so easy for us to upload our website orders and be able to quickly and accurately communicate with drivers and the courier team.

Negative: Haven't encountered any issues although I do sometimes worry what would happen if the internet was to go down!

Summary: Overall is it exactly the software we needed for our drivers to use for their schedule and getting them POs

Positive: Simple interface and easy to use! Easy navigation of software overall and customer service is helpful.

Negative: So far have not discovered anything we do not like or would wish to change.

Summary: Overall, it is affordably priced, easy to use, and effective. Integrations are good and the customer support is well-rounded.

Positive: The interface is relatively user friendly. The product is easy to set up, initial setup took less than 15 minutes. Integrates well with Zapier.

Negative: Nothing particularly comes to mind, we've not really had any issues with the product.

Summary: A major asset to our operation. I can't imagine not having this program/product. There are a lot of features we still haven't used that I'm sure we can explore some more ways it can help our business but I would definitely recommend.

Positive: -Live updates to the driver when changes made
-Live tracking of the driver
-Integrated call, gps and POD capturing within the window with minimal switching of screens required
-Super Simple for the driver
-Very customizable
-Fabulous Customer Service

Negative: -Have had difficulty with embedding images not showing up but support has helped every step of the way
-Special instructions not displaying to the driver after they hit next location, they would have to go into the delivery to see [would be nice if the special instructions just popped up
-auto resending of emails when changing a driver or details, would be nice if it asked, would you like to resend. Also cant send notifications for items added to today's run

Summary: I wish Detrack and their team continued success. This company is a valued service provider to our company and we cant say enough good things about them.

Positive: I love the ease of user interface and the customer and technical support from Detrack. This apps ability to integrate into business needs was seamless. The ability to work offline and paperless was a major selling point in our decision to use the software.

Negative: There are no cons at this moment in using the Detrack software and app. We look forward to the potential streamlining and merger of Detrack and elastic route usability.

Summary: My overall experience has been very positive, I have been able to navigate the system quite easily as this software is presented in a simple format. I feel this product has significantly helped me to keep on track of deliveries.

Positive: Detrack provides a user-friendly interface that makes it easier to track deliveries, which in turn increases our client satisfaction. Would definitely recommend this product to others.

Negative: One issue we ran across was that some sites we use to sell our products such as Etsy do not accept Detrack as proof of delivery. Hopefully, this issue will be resolved soon.