Sendbird
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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Twilio
Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform.
Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.
Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.
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Twilio Flex
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
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ApiRTC
ApiRTC serves as a developer-friendly library designed to seamlessly embed real-time communications, such as chat, audio, and video, into both web and mobile applications. Utilizing WebRTC technology, it ensures that media streams are encrypted and ideally transmitted through peer-to-peer connections; however, if necessary, a media relay via a TURN server can be employed. Acting as the central hub of our platform, ApiRTC handles the establishment of all user connections, presence tracking, and media setup. The library is offered in various formats to cater to different integration needs, whether for web applications, hybrid apps using JavaScript, or native applications developed for iOS and Android platforms. Furthermore, Apizee's solutions for audio and video communication are built on the WebRTC standard, which is increasingly supported by a wide range of internet browsers. This growing compatibility not only enhances the functionality of our solutions but also ensures that users can access audio and video streaming across most PCs, tablets, and smartphones, thereby significantly broadening the reach of our communications tools. Additionally, developers can leverage the flexibility of ApiRTC for a variety of use cases, making it an invaluable asset for modern application development.
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