ConnectWise Automate Reviews

Summary: Our team has been using this for 6+ years and it's taken this long to get it working as best as possible, so keep in mind the cost and time it takes to get it configured properly. Once it's configured, it does a great job at Windows patching, pushing scripts, and we love CW Control for connecting to computers.

Positive: It's got everything we need to manage our customer endpoints - patching CAN work (eventually when it's setup properly), scripting is powerful, Control for connecting to devices is the best!

Negative: Just like most RMM tools, it's a bear to get configured and working right. Support can be lacking, but community support can fill some gaps. Most CW products are expensive.

Summary: Overall, ConnectWise Automate is a great software that helps you automate your work with its preloaded scripts.

Positive: 1. It has a lot of features with a very intuitive UI.
2. Screen connect is very fast and works very well for remote control machines.
3. It comes with a script that automates the maintenance of the device.

Negative: 1. The desktop version of the software is very slow.
2. You do not get regular notifications for the updates.

Summary: It manage devices and automate action. Simple and very easy to use. Some of its main features are management, patching, discovering, monitoring and automation. It helps in resolving issues within a minute. Reliable and secure software. Reliable support team are available 24/7.

Positive: Best software for automating technical work. Saves lots of time and energy, automatically reduces cost. Allows synchronising and sharing the files and have options to save in the cloud. Remote monitoring tools helps a lot in finding issues.

Negative: Really very good software. Customer support team are very responsive.

Summary: ConnectWise Automate is so good as remote monitoring and management software that it really adds to your peace of mind as a managed services provider. It has more features than you will bother to use and is the best solution at the price point.

Positive: - ConnectWise charges by the device instead of by the user, this helps it scale very well on really large networks without the bills exploding.
- ConnectWise tracks everything in the remote deployment system. It immediately sends out alerts in the case of downtimes or breakdowns. These are very good features.

Negative: - Customer support can be a bit slow to respond sometimes.

Summary: Using Atera for few years now - when I have to work on this for different client I get so disappointed - cause ConnectWise supposed to be the leader.

Positive: Wide range of tools.
Good support.
Nice documentation about features,
Great resource via community.

Negative: A lot of useless menus and submenus.
Hard to find what needed.
Confusing ticketing system.