Collect! Description
Collect! is the flexible and scalable debt collection software built to automate your workflow. From startup to enterprise, we have the solution for you.
Collect! was built for 3rd party collection agencies, debt buyers and 1st party collectors of all sizes.
Collect! is built to be configured for your needs. Use Collect!'s many settings and options to create the workflow your want.
Collect! comes pre-set for 3rd party debt collection processes. Adapt as little or as much as you want.
Collect! is integrated with an ever-increasing number of other systems, and building white label add-on programs.
Collect! is scalable. Start where you need - change editions and add seats as you grow. Configurations and customizations are retained through updates, upgrades and edition changes.
Collect! is packed with features. Automate your system from first contact to last payment. Enable consumers and clients to self-serve. Use Collect!'s robust import functions, user permissions, reporting tools, account segmentation, credit bureau reporting, forms and document attachments, legal features and more to create your bespoke collection system.
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Collect! Features and Options
Debt Collection Software
Debt Collection encompasses the tools and methodologies employed by collection agencies to retrieve funds owed to their clients, who are typically the original creditors of goods or services that have been delivered. Consumers often acquire these goods or services on credit from the original creditors and are obligated to repay either as a single payment or through installments. If a payment becomes overdue, the original creditor has the option to transfer the debt to an internal pre-collections unit, or they may consolidate the debt with other overdue accounts and assign it to an external collection agency or sell it to debt buyers. Entities such as pre-collections departments, third-party collection firms, and debt purchasers require a structured, automated system to effectively recover the owed amounts. This process may involve, but is not limited to, submitting the unpaid debts to credit reporting agencies.
Accounts Receivable Software
Accounts Receivable encompasses the tools and procedures that organizations implement to gather payments due from clients for products or services they have already delivered. When customers acquire goods or services on credit, it is essential for businesses to have an organized and automated method for retrieving the owed funds. This process can include, but is not limited to, notifying credit bureaus about the unpaid balances.
AR Automation Software
Departments focused on first-party pre-collections, along with third-party collection agencies and debt purchasers, utilize automated software solutions to reach out to consumers through various channels such as letters, phone calls, emails, text messages, WhatsApp, and more. This technology allows them to share important information, supply necessary documents, stimulate incoming calls, generate work queues for agents, streamline payment processes, propose settlement options, and establish payment plans to help consumers manage their debts. Additionally, these collection software tools enhance the overall invoice-to-cash workflow, ensuring greater efficiency.
Collect! User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Excellent product with knowledgeable support Date: Jan 23 2025
Summary: We transitioned to Collect! A year ago, and the collect team worked tirelessly to make the transition as smooth as possible. There were small bumps in the road but they were very responsive and acted quickly to resolve issues. They helped customize Collect! to meet our business needs and run everything more efficiently.
Positive: I love that Collect! is flexible enough to customize to the needs of our business, but structured enough that everything has a place. The support team has great experience and knowledge. They have offered great ideas and solutions to help our business.
Negative: I wish there were more people in support to help with some of our more complex projects.
Read More...Collect! Company ResponseDate: Jan 24 2025
Thanks for your review and your positive comments about our support department. We are training additional people to help manage the volume of requests because we also see the need for more people in support. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy, helpful, fast Date: Jan 22 2025
Summary: A great product and always upgrading, never stagnant. The interface is easy and straightforward. Snappy and not lagging. As long at they continue to innovate I will remain a customer.
Positive: I have been using Collect! for a number of years now. The product clean and simple. Yet highly customizable. Service is usually very fast and they are always polite.
Negative: None at this time. However, sometimes support tickets take a bit longer than expected but they don't leave you hanging and follow up with status updates.
Read More...Collect! Company ResponseDate: Jan 23 2025
Thanks for your encouraging review. Yes, Collect! is highly configurable. We like to say that no 2 Collect! systems are the same because even the smallest sites customize to some extent. Development is also ongoing - right now we are engaged in a complete rewrite of the payment processing functions to give users much for flexibility. We are working on training additional support staff to help with the volume of requests. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Collect Customizable Reports Date: Jan 21 2025
Summary: Overall my experience with Collect has been great, and all the interactions that I have had with Collect employees has been better. They are all very nice and responsive to all questions and requests made. If you are considering using Collect I would totally recommend looking into it!
Positive: I really enjoy that on Collect there are so many options for creating customizable reports for clients. That is a huge priority for lots of our clients and some reports can be made by me in the report generator. However, if there is a difficult report to make then we are also able to submit a request to Collect which they can then create the report for us in a timely manner.
Negative: The only hard part is if you don't have any coding background, it can be hard to make the reports on your own.
Read More...Collect! Company ResponseDate: Jan 22 2025
Thanks for commenting on Collect!'s reporting capacities. In Collect! every field is available for reporting, and users have many tools to create reports including the Report Generator you mentioned and also reporting directly from their database using standard reporting tools like Crystal Reports. Of course, Collect! comes with a large standard set of reports, including operator activity, summaries and month-end. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Collect is excellent! Date: Dec 10 2024
Summary: Collect is a very easy to use software for our collections department. We couldn't have made a better decision.
Positive: Ease of access to all your necessary information. Helpful tips pop up on the screen. If you are stuck there is an entire website dedicated to help you
Negative: Some updates cost money, training from staff is limited
Read More...Collect! Company ResponseDate: Dec 11 2024
Hi Ashley, Thanks for your review. Regarding updates: Hosted sites are automatically updated and upgraded and so are always on the latest version. Premise sites have the option of taking a service package that includes updates within their major version. Also thanks for commenting about our extensive Help documentation - we work hard to provide lots of online resources available 24/7. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Excellent product Date: Nov 20 2024
Summary: Our overall experience using this product has been highly satisfied. We highly recommend Comtech Systems.
Positive: Comtech Systems delivered what they promised, excellent product and friendly to use system. Consumer service and Tech support are top of the line.
All of Cometch Systems staff are absolutely wonderful to deal with, knowledgable & friendly.
We highly recommend this product.Negative: We have not encountered any issues with this product.
Read More...Collect! Company ResponseDate: Nov 21 2024
Hello Tony A. Thank you for this. We are glad that you are benefitting from Collect! and one of our integrated payment processors, Payment Savvy. Appreciated.
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