Civica Complaints Management Description

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform.

A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network.

Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Civica
Year Founded:
2001
Headquarters:
United Kingdom
Website:
www.civica.com/complaints-management
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Media

Complaint Classification

Complaint Classification

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Civica Complaints Management Features and Options

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Civica Complaints Management User Reviews

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