Civica Complaints Management Reviews

Civica Complaints Management Description

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform.

A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network.

Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Pricing

Free Trial:

Yes

Integrations

No Integrations at this time

Reviews

Total

ease

features

design

support

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Company Details

Company:

Civica

Year Founded:

2001

Headquarters:

United Kingdom

Website:

www.civica.com/complaints-management

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Media

Complaint Classification

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

In Person

Customer Support

Phone Support

24/7 Live Support

Online

Civica Complaints Management Features and Options

Complaint Management Software

Case Management

Complaint Classification

Corrective Actions (CAPA)

Customer Complaint Tracking

Feedback Management

Forms Management

Issue Tracking

Quality Assurance Management

Routing

Self Service Portal

Social Media Monitoring

Survey Management

Civica Complaints Management Lists

HR Case Management

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