Cherwell HR Service Management Integrations

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Active Directory serves as a centralized repository for information regarding various objects within a network, facilitating easy access and management for both administrators and users. It employs a structured data storage approach, which underpins a logical and hierarchical arrangement of directory information. This repository, referred to as the directory, holds details about various Active Directory entities, which commonly include shared resources like servers, volumes, printers, as well as user and computer accounts on the network. For a deeper understanding of the Active Directory data repository, one can refer to the section on Directory data store. Security measures are seamlessly integrated with Active Directory, encompassing logon authentication and the control of access to directory objects. Through a single network logon, administrators are empowered to oversee directory information and organizational structures across the entire network, while authorized users can readily access resources from any location within the network. Additionally, policy-based administration simplifies the management process, making it more efficient even for the most intricate network configurations. This framework not only enhances security but also streamlines resource management, making network operations more effective.

BMC AMI Ops Monitoring, previously known as MainView Monitoring, offers a centralized solution for managing your z/OS® and z/OS UNIX® environments, eliminating uncertainty in enhancing mainframe performance. This tool effectively lowers monitoring expenses, guarantees system uptime and efficiency, and reduces the likelihood of business services being disrupted. By providing an all-encompassing overview of your z/OS setup, including z/OS UNIX, it ensures that your mainframe aligns with the demands of contemporary digital enterprises—swiftly, effectively, intuitively, and cost-effectively. There’s no need to compromise; the system's resource optimization and unified data collection help reduce costs while maintaining service availability. Its seamless integration with advanced proactive automation anticipates issues before they arise. Additionally, features such as guided navigation to problem sources significantly decrease mean time to resolution (MTTR). The utilization of dynamic analytics-driven thresholds not only identifies potential issues but also enhances the efficiency and effectiveness of your staff, ultimately leading to a more resilient operational environment. As such, organizations can rely on this robust solution to navigate the complexities of modern mainframe management with confidence.

Quickwork is used by enterprises to create simple and complex workflows. It also allows them to create and publish APIs that are secure, and to manage conversational interactions between employees, customers, and partners. This helps to provide an excellent user experience. Quickwork is an all-in one platform that provides the tools and services needed to build powerful and scalable integrations. It also offers serverless APIs and conversational experiences. Drag and drop applications to create powerful integrations. No need to write a line of code. You can choose from 1000s of apps for business, consumer, analytics, messaging and IoT. Quickwork's API Management allows you to convert any workflow into an REST API in a single click. Our serverless infrastructure allows you to scale your APIs elastically and securely. Create and manage real-time messaging and conversational workflows across multiple channels with human agents, IoT devices, and chatbots.

IBM Apptio integrates financial and operational information into a cohesive model based on a widely accepted categorization of costs. By employing advanced allocation rules in conjunction with targeted metrics and key performance indicators (KPIs), we empower businesses to address critical inquiries concerning their investments and streamline their budgeting and forecasting procedures. This capability allows organizations to communicate investment rationales and deviations from plans more efficiently to stakeholders and executive leadership, ultimately leading to the identification of opportunities for optimizing cost structures, mitigating risks, and fostering growth. Furthermore, adopting a structured perspective on IT expenditures, both actual and projected, grounded in an established framework facilitates swifter ad hoc analyses and enhances budgeting cycles. By minimizing overall IT spending through the reduction of waste, elimination of redundancies, and alignment of investments with strategic goals, businesses can significantly cut down on the time allocated to forecasting. This approach not only increases the frequency of updates but also frees up resources, enabling a focus on higher-value initiatives that drive long-term success.

CloudApper AI is a powerful enterprise-ready platform that empowers organizations to create and deploy AI agents to automate tasks across HR, IT, engineering, sales, and marketing—without writing a single line of code. It integrates seamlessly with UKG, Workday, Oracle, SAP, and more, enabling businesses to streamline recruitment, compliance, onboarding, ticketing, and DevOps. The platform removes the need for technical expertise or custom development with a drag-and-drop designer and prebuilt templates. From syncing employee data to building self-service tools, CloudApper simplifies it all. It also prioritizes enterprise data privacy by ensuring all information remains under your control. With 24/7 support, real-time dashboards, and fast deployment, CloudApper AI helps reduce costs, save time, and scale automation across your organization. Experience higher efficiency and unlock AI’s full value—CloudApper delivers measurable ROI within 30 days, with no hidden setup stress.

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.