QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Chatterino
Chatterino serves as a dedicated desktop chat application for Twitch, aiming to improve the overall user engagement compared to the conventional web platform. It features support for various emotes from Twitch, BetterTTV, FrankerFaceZ, and 7TV, along with options for both dark and light themes. Users benefit from the ability to view multiple chats simultaneously within a single tab and can tailor message highlights or filters according to their preferences. Additionally, the app enables users to engage in both live and offline conversations, send notifications for mentions, and connect to various channels at once. Being a lightweight tool, Chatterino efficiently conserves CPU and GPU resources. Among its numerous features are a streamer mode that hides user content while using OBS, link previews that showcase images and statistics from YouTube, and a specific mentions panel where all user mentions can be viewed together. Many users have expressed their satisfaction with Chatterino, highlighting its user-friendly nature and the marked enhancements it brings to their chatting activities, ultimately creating a more enjoyable and streamlined experience.
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Mix It Up
Mix It Up is an open-source streaming bot that is completely free and designed by streamers for streamers, fostering a vibrant community. It provides extensive compatibility with platforms like Twitch, YouTube, and Trovo, ensuring a professional yet approachable user experience. Among its myriad features are support for stream decks, interactive stream avatars, broadcast integrations, and donation services, alongside overlays and various widgets. With full integration for the Elgato Stream Deck, users can easily manage all Mix It Up commands with just a single button press. The bot also offers robust functionalities such as tracking Twitch bits, managing channel points, creating Twitch clips, posting to Discord, and sending alerts for charity services, all while facilitating real-time chat enhanced with emote and badge capabilities. Customization is a key aspect, with options for personalized commands, currency systems, inventory management, and rank tracking available. Additionally, it equips streamers with moderation tools, the ability to conduct giveaways, event triggers, timers, quotes, counters, and mini-games, as well as game queuing features. Notably, it also supports multi-streamer setups and includes text-to-speech, file actions, and input emulation, making it a versatile tool for enhancing the streaming experience. This comprehensive suite of features positions Mix It Up as an essential asset for content creators looking to elevate their streams.
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