ChatLingual Description

Our cloud-hosted, software-as-a-service Agent Success Platform is specifically designed for enterprise-scale Customer Support teams--enabling agents to help customers across languages and channels. ChatLingual was designed to be intuitive and user-friendly so agents can spend less time navigating the software and more time providing exceptional customer service. ChatLingual allows support agents to communicate with customers in any language they choose, and it does so instantly. ChatLingual can seamlessly translate the translations so that English-speaking agents can support customers in Russian, Arabic and Portuguese. ChatLingual's flexible design allows you to integrate with existing systems such as CRMs, ticketing platforms and chatbots. ChatLingual integrations take hours to complete, as opposed the weeks or months required by older enterprise platforms.

Integrations

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Company Details

Company:
ChatLingual
Year Founded:
2013
Headquarters:
United States
Website:
www.chatlingual.com

Media

ChatLingual Screenshot 1
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Product Details

Platforms
SaaS
Customer Support
Online

ChatLingual Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

ChatLingual User Reviews

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