Chat for Jira Service Management Description

Engage with your clients and manage their inquiries instantaneously through a live chat feature. Effortlessly combine live chat functionality with support requests and issues within Jira. Communicate directly with your clients via Jira Service Management tickets. By utilizing a chat widget on your customer portal or website, you can interact with customers in real-time and effortlessly convert these discussions into Service Management requests and comments. The messages from customers are recorded as comments in the Service Management requests. Clients can view your public comments as messages in the chat, which fosters a smooth integration between dialogues and issues. Receive live updates on the Service Management request queues that reflect issues generated from chat interactions. Support agents can choose when they appear online, allowing customers to know when you are available for a chat. Additionally, keep track of request queues and your team’s availability through our Jira chat tool, ensuring effective communication and support for your customers. This functionality not only enhances customer experience but also streamlines support operations.

Pricing

Pricing Starts At:
$10 one-time payment
Free Trial:
Yes

Integrations

Reviews

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Company Details

Company:
Appfire
Year Founded:
2005
Headquarters:
United States
Website:
appfire.com/products/chat-for-jira-service-management

Media

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Product Details

Platforms
Windows
Mac
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support

Chat for Jira Service Management Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chat for Jira Service Management User Reviews

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