CaseGuard Description
Utilizing cutting-edge AI technologies, CaseGuard streamlines the redaction of faces, license plates, screens, phones, notepads, and Personally Identifiable Information such as names, addresses, and Social Security Numbers from various media types like video, audio, documents, and images, all through a single software solution. With just one click, CaseGuard can automatically identify and redact elements such as faces, license plates, phone screens, laptops, individuals, vehicles, and notepads, making the process efficient and user-friendly. Additionally, users can mute, bleep, and resample audio files effortlessly, whether uploading recordings or capturing audio directly within the platform. In merely a few steps, any recording can be converted into a completely redacted audio file, ensuring that sensitive information is handled securely. This software allows for the rapid identification and removal of personally identifiable details, including phone numbers and Social Security Numbers, providing a safeguard for personnel, evidence, financial, medical, and classified records. Notably, CaseGuard can instantly redact thousands of images, preserving privacy and confidentiality across a vast array of visual content. Furthermore, the comprehensive capabilities of CaseGuard ensure that users can manage their data protection needs efficiently, all from a single, integrated platform.
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CaseGuard User Reviews
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Ineffective product, poor customer service Date: Dec 16 2025
Summary: Our office was searching for an automated method of redacting large numbers of documents, around 30,000 pages or so. CaseGuard looked promising and I scheduled a meeting with an account executive, George. George stated that his software would be more than capable of doing what we needed and that we could likely get all of our work done on a modified one-month agreement. I downloaded the software, watched the training, and attended the in-person training with an individual named Kuleen. She explained how the software worked (it is a local download, you do not access via an online app). I was again told that the software is more than capable of completing the work we needed. I ran the first batch of documents that night (90 files that were 50-80 pages each, well below the 30K I was told the software could handle). The majority of the files failed to process. I contacted Kuleen who asked some questions and then scheduled another meeting with their tech person, I forgot his name. He made some changes and I was told it would work. It did not. I let him know what I saw and he made some more changes. It again failed to process the majority of the files. At this point it was clear that the capabilities of the software had been drastically oversold. I asked for a refund and was met with a request for another trouble shooting session with some work arounds, at least one of which was to process smaller batches of documents. Again, that is not what I was sold and not what I signed up for. I again requested a refund and was denied "because I have had access to the software for a month." Never mind that the software does not do what it purports to do. Suggest that you move to another solution, don't work with these people. Their conduct says everything about their organizations values and character.
Positive: The sales demos and assurances promised fast, large-scale automated redaction that appeared well suited to our workload.
Negative: The software consistently failed to process even moderate batches, and support denied a refund despite clear performance issues.
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