Cargoson Reviews

Summary: Overall, Cargoson works well for companies handling large and small shipments (even bulk) with multiple transporters.

Positive: Cargoson allows me to save time as logistics manager that I can now dedicate to more value-adding tasks. Before, I had to manage multiple transporter booking portals, which all had their own layout and way of work. Cargoson remembers past comments per delivery address, which reduces the risk of forgetting to mention delivery details, such as opening hours, booking instructions,…
After inputting all necessary information, Cargoson gives a clear overview of all available transporters together with their price (all surcharges included).
The support team from Cargoson is very helpful. They help a lot in integrating transporters in the portal. We added multiple transporters with an API-integration and others manually. The support team handled very well all different types of price lists. Cargoson also handles all technical details for the API-integration.
When booking a transport with an integrated transporter, Cargoson also sends an e-mail with a tracking-link to the customer. These tracking links are also quickly available on the portal main-page. Cargoson also allows to directly print shipment labels from the transporter out of the Cargoson portal.
Our salespeople also have access to Cargoson, which helps them better in assisting our customers because all necessary information in easily available.
Whenever I have a question, Cargoson support answers very quickly and they can generally solve all our questions.

Negative: Sometimes, it might be easier if we could change the fuel surcharge ourselves without having to reach out to Cargoson support.
When we make a price request via Cargoson for irregular transports, the carrier must register with Cargoson to be able to reply. The effect is that carriers sometimes just don’t reply because they are not familiar with the system.

Summary: We have had the pleasure of using the Cargoson platform for our business's cargo management needs for several years by now, and I couldn't be more impressed. This platform has truly revolutionized the way we handle our logistics, making it a seamless and efficient process from start to finish.

Positive: One of the standout features of Cargoson is its user-friendly interface. Navigating through the platform is a breeze, and even those with limited technical expertise will find it easy to use. The intuitive design allows for quick and hassle-free order processing, providing a significant boost to our overall productivity.
Furthermore, the customer support team at Cargoson is top-notch. Whenever we've had questions or needed assistance, their responsive and knowledgeable support staff have been there to guide us through any challenges. It's evident that Cargoson values its customers and is dedicated to providing excellent service.

Negative: I must express that, in my experience, I haven't encountered any drawbacks or challenges while using Cargoson. The platform has proven to be exceptionally reliable, user-friendly, and efficient in meeting my cargo management needs. It has indeed been a positive and seamless experience overall.

Summary: Overall, Cargoson TMS appears to be a robust solution for businesses seeking an integrated and environmentally aware approach to freight management.

Positive: Cargoson TMS offers a comprehensive suite of features for streamlined logistics management. The Unified Transport Order Management ensures efficient coordination, while the CO2 Emission Calculation feature demonstrates a commitment to sustainability, providing valuable insights for environmentally conscious decision-making. The Automated Freight Bookings enhance operational efficiency, saving time and resources. Additionally, the Guidance services for organizing freight tenders contribute to effective logistics planning.

Negative: Have not experienced so far any cons on their TMS.

Summary: Extremely helpful system that reduces time that had to spent on running different spreadsheets and managing different freight forwarders significantly.

Positive: One system to keep track of all our cargo even when booked with different freight forwarders.
Labelling that can be modified to your specific requirements.
Very easy to track costs and use for running different reports.

Negative: Australia has a lot of small trucking companies that don't feed tracking information to the big freight forwarders' systems. Difficult to integrate all of them for tracking purposes.

Summary: Communication and support received from Cargoson team is absolutely outstanding and the benefits we see on daily basis makes it clearer every day that choosing Cargoson as our partner has been the right choice!

Positive: Cargoson gives us ease to compare and cooperate with a broader range of logistics service providers. We have easy access to data on volumes, transporters, pricing, etc.
Also less manual tasks as the system easily integrates to our inventory management tool and automations in place reduce the amount of potential human errors.

Negative: So far everything has been great, all and any issues or errors that have popped up have been handled fast and professionally.

Summary: We are generally glad to be using it, also we have hard savings from being much more efficient in managing transportation.

Positive: Initially we liked the idea of managing all our transportation from one platform and started early. Over couple years we have experienced active development like improvements in UI, new functions and overall choice of carriers.
We get responses to inquiries from most carriers very quickly and so can get the goods out faster without having to spend time on e-mails, logging in to several carriers' systems and comparing offers manually in spreadsheets.
Now all the overview and history related to transport is in one place which helps when employee is on holiday or has a sudden sick leave.
We also like the CO2 calculation for which we see good usage potential in the future to make greener decisions and also communicate them to customers.

Negative: There is still room to improve integrations with ERP-s and carriers which does not depend solely on Cargoson.