Sogolytics
Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems.
SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES.
SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Hyperengage
Hyperengage is an innovative AI-enhanced go-to-market copilot designed specifically for Customer Success and Account Management teams, aiming to optimize customer retention, drive expansion, and accelerate revenue growth. By integrating automation, predictive insights, and a cohesive view of customer data, it revolutionizes the operational dynamics of post-sales teams through a singular platform.
Essentially, Hyperengage removes tedious manual tasks by automatically documenting customer interactions, tracking activities, and prioritizing daily responsibilities, which allows teams to dedicate more time to fostering impactful relationships. Its Automated Customer Engagement system consistently monitors for signals of potential churn, such as decreasing product usage, unmet milestones, or lingering issues, and proactively initiates personalized outreach to re-engage and retain clients.
Additionally, the AI-Driven Task & Workflow Automation component acts as a virtual assistant for Customer Success Managers and Account Managers, streamlining their workflows and enhancing productivity in their roles. This holistic approach not only improves efficiency but also positions teams to better understand and respond to customer needs.
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Alhena
Alhena AI is an advanced AI-powered platform designed to boost both customer service and sales for eCommerce businesses. It provides an AI-driven shopping assistant that offers personalized recommendations and automates key customer support tasks like returns, tracking, and FAQ responses. The platform integrates easily with popular eCommerce platforms such as Shopify and WooCommerce, and uses AI to analyze customer data and improve the accuracy and effectiveness of responses. Alhena AI helps businesses reduce costs, improve efficiency, and drive conversions while maintaining consistent, human-like interactions across all customer touchpoints.
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